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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries to create unforgettable travel experiences.
- Company: Join Luxury Escapes, a fast-growing travel business with a vibrant culture.
- Benefits: Flexible hours, competitive pay, free meals, and generous staff discounts.
- Why this job: Be part of a dynamic team and enjoy the perks of travel while helping customers.
- Qualifications: Strong communication skills and a passion for customer service; travel experience is a plus.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Division: Customer Service EU, UK and USA
Location: London
Employment Type: Full-time
Company Description
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We are seeking experienced full-time Customer Service Agents to join our exceptionally talented Customer Experience team. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You will be responsible for:
- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and elevate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- Commit to ongoing personal and professional development.
Qualifications
What we are looking for:
- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry - either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
Additional Information
What's in it for you?
- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base + super + bonuses.
- First-class health and well-being program, including breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don't check every, apply anyway, we’d love to hear from you! We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Customer Service Agent - Travel employer: Luxury Escapes
Contact Detail:
Luxury Escapes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Travel
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Luxury Escapes' offerings and values. This way, you can show off your knowledge and passion for travel, which will definitely impress them.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will highlight your commitment to exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our amazing team at Luxury Escapes.
We think you need these skills to ace Customer Service Agent - Travel
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you’re excited about the travel industry and how you can bring that enthusiasm to our team.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Agent role. Highlight your relevant skills and experiences, especially those related to customer service and handling high volumes of enquiries. We want to see how you can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at Luxury Escapes
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Luxury Escapes' products and services. Familiarise yourself with their latest offers and promotions so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key! Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Flexibility
This role requires flexibility with shifts, so be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or handled high volumes of calls effectively.
✨Emphasise Your Passion for Travel
Let your enthusiasm for travel shine through! Share personal experiences or insights that reflect your love for exploring new places. This will resonate well with the interviewers and show that you're genuinely interested in the industry.
