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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve travel-related queries.
- Company: Join Luxury Escapes, a fast-growing travel business with a vibrant culture.
- Benefits: Enjoy flexible hours, competitive pay, free lunches, and travel experiences.
- Why this job: Be part of a dynamic team that transforms travel experiences for customers.
- Qualifications: Passion for customer service and travel; experience in high-volume calls preferred.
- Other info: Inclusive workplace celebrating diversity and offering career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
We are seeking experienced full time Customer Service Agents to join our exceptionally talented Customer Experience team. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You will be responsible for:
- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and elevate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and tasks when required.
- Commit to ongoing personal and professional development.
Qualifications:
- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry - either customer support/bookings or front office is preferred but not required.
- Likewise, if you have previous experience of Salesforce it would be beneficial.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
Additional Information:
- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base + super + bonuses.
- First-class health and well-being program, including breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don’t check every box, apply anyway, we’d love to hear from you! We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You’ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2026 Circle Back Initiative employer, we’re committed to responding to every applicant.
Customer Service Agent - Travel employer: Luxury Escapes Real Estate
Contact Detail:
Luxury Escapes Real Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Travel
✨Tip Number 1
Get to know Luxury Escapes inside out! Familiarise yourself with their products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to provide that exceptional customer service they’re after.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will help you feel more at ease when handling those high-volume calls and emails.
✨Tip Number 3
Be flexible and show it! Highlight your availability and willingness to work various shifts. This is key for a role that operates from 7am to 10pm, and it’ll make you stand out as a candidate who’s ready to jump in whenever needed.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, we want to hear from you. Show us your passion for travel and customer service, and let’s see how you can fit into the Luxury Escapes family!
We think you need these skills to ace Customer Service Agent - Travel
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the travel industry and how you can bring that enthusiasm to our team.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Agent role. Highlight your relevant skills and experiences, especially those related to customer service and handling high volumes of enquiries. We want to see how you can contribute to our mission!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your application. Remember, we appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Luxury Escapes Real Estate
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Luxury Escapes' products and services. Familiarise yourself with their latest offers and promotions, as this will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for customer service, which is key for this role.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice handling common customer queries or complaints, as this will help you showcase your communication skills and ability to think on your feet. It’s all about showing how you can provide that unforgettable holiday experience!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
