At a Glance
- Tasks: Help customers find their dream luxury holidays and manage sales inquiries.
- Company: Join Luxury Escapes, a fast-growing travel business with a vibrant culture.
- Benefits: Enjoy uncapped commissions, flexible hours, and free lunches five days a week.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team that transforms travel experiences for our members.
- Qualifications: Sales experience, great communication skills, and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Luxury Escapes is one of the world’s fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at ‘insider’ prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the ‘Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities.
We are looking for Travel Sales Consultants to join our exceptionally talented Customer Experience team. Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base. Managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them to create an incredible travel experience with Luxury Escapes!
Responsibilities:- Respond to, and make sales inquiries by phone, electronically or in person.
- Answer simultaneous customer enquiries promptly, competently and professionally.
- Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
- Recommend workable solutions that meet the needs of the business and customer.
- Provide our members with full package upgrade options.
- Ensure daily prompt follow up and ownership of customer sales enquiries.
- Display initiative in customer solutions and team engagement.
- Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
- Personable, approachable and professional and love helping customers to find the perfect luxury holiday.
- You will have a background in phone based sales - those with travel experience will be highly regarded.
- Used to dealing with KPIs and thrives in a competitive environment.
- Flexible with your availability; our shifts run within 7am to 10pm 7 days a week, so you will be asked to work weekends/evenings!
- Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
- Driven to succeed, enjoys a challenge and working to achieve goals.
- Exceptional earning potential with uncapped commissions.
- Flexible hours and weekend work.
- First-class health and well-being program, with breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Be part of our growth story in the UK.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don’t check every box, apply anyway, we’d love to hear from you! We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You’ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. As a 2026 Circle Back Initiative employer, we’re committed to responding to every applicant.
Travel Sales Consultant employer: Luxury Escapes Group
Luxury Escapes is an exceptional employer, recognised as one of the 'Best Places to Work' by the AFR, offering a vibrant and inclusive work culture that prioritises employee experience. With benefits such as provided lunches five days a week, flexible working hours, and opportunities for professional development, employees are encouraged to thrive in a dynamic environment while enjoying the perks of travel experiences and generous discounts. Join us in our UK growth story and be part of a collaborative team that celebrates diversity and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Luxury Escapes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound calls, try role-playing with a friend or family member. Get comfortable with handling customer queries and selling packages on the spot.
✨Tip Number 3
Be ready to showcase your personality! Luxury Escapes is all about creating amazing experiences, so let your friendly and approachable side shine through during interviews. They want to see how you connect with customers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Luxury Escapes team. Don’t hesitate, get your application in!
We think you need these skills to ace Travel Sales Consultant
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you’re excited about helping others create their dream holidays with Luxury Escapes.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We want to see how your background in phone-based sales and customer service aligns with what we’re looking for!
Be Professional Yet Personable:Strike a balance between professionalism and approachability in your written communication. Remember, we’re looking for someone who can connect with our customers while maintaining a high standard of service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Luxury Escapes.
How to prepare for a job interview at Luxury Escapes Group
✨Know Your Stuff
Before the interview, dive deep into Luxury Escapes' offerings. Familiarise yourself with their packages, pricing, and unique selling points. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in phone-based roles. Think of specific examples where you met or exceeded KPIs. Highlight how you handled customer objections and turned them into sales.
✨Emphasise Customer Service
Luxury Escapes values exceptional customer service. Be ready to share stories that demonstrate your ability to resolve complaints and provide solutions. Show that you genuinely care about creating memorable travel experiences for customers.
✨Be Flexible and Positive
Given the shift patterns, express your willingness to work evenings and weekends. Maintain a positive attitude throughout the interview, as this reflects the fun and dynamic environment they promote. A smile can go a long way!
