At a Glance
- Tasks: Deliver exceptional customer service and manage sales for luxury travel experiences.
- Company: Luxury Escapes, a fast-growing travel business with a focus on employee experience.
- Benefits: Uncapped commissions, flexible hours, free meals, and travel opportunities.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
- Why this job: Join a fun, dynamic team and help customers create unforgettable travel memories.
- Qualifications: Fluency in English and German or French; customer service experience preferred.
Company Description
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We are looking for Multilingual Customer Experience Agents to join our exceptionally talented Customer Experience team.
Our Multilingual Customer Experience Consultants are responsible for delivering exceptional customer service and managing sales activity across our highly engaged member base. Handling a high volume of inbound calls and emails, you will resolve customer enquiries, recommend and sell Luxury Escapes packages, and help customers create unforgettable travel experiences.
You will be responsible for:
- Deliver exceptional multilingual customer service and sales support across phone, email, digital and in-person channels.
- Respond to customer enquiries promptly, professionally and accurately, with a focus on first-contact resolution.
- Provide expert information on Luxury Escapes products, services, packages, promotions and pricing.
- Understand customer needs and recommend suitable solutions, package upgrades and additional offerings.
- Take ownership of customer enquiries and sales leads, ensuring timely follow-up and resolution.
- Manage customer complaints within agreed timeframes, escalating complex matters to the appropriate team when required.
- Maintain accurate records of customer interactions, bookings and sales activity.
- Meet quality, productivity, sales and QA targets in line with business objectives.
- Maintain strong product and process knowledge to provide customers with the best possible outcomes.
- Identify opportunities to improve customer service, systems and processes, while supporting team and business goals.
- Demonstrate initiative, flexibility and a commitment to ongoing personal and professional development.
Qualifications
What we are looking for:
- Fluency in English is required, plus German or French.
- Personable, approachable and professional, with a passion for helping customers find the perfect luxury holiday.
- Previous experience in phone-based sales, customer service or a high-volume contact centre environment.
- Confident working towards KPIs and targets, with the drive to succeed in a fast-paced and competitive environment.
- Exceptional verbal and written communication skills, with strong attention to detail.
- Passionate about customer service, sales and travel, with a proactive approach to finding suitable customer solutions.
- Flexible availability to work a rotating roster between 7am and 10pm, seven days a week, including evenings and weekends.
- Previous travel industry experience in sales, bookings, customer support or front office will be highly regarded but is not essential.
Additional Information
What's in it for you?
- Exceptional earning potential with uncapped commissions.
- Multilingual bonus available.
- Flexible hours and weekend work.
- First-class health and well-being program, with breakfast and lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Be part of our growth story in the UK.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Multilingual Customer Experience Agent (German) in London employer: Luxury Escapes
Luxury Escapes is an exceptional employer that prioritises employee satisfaction and growth, offering a dynamic work culture where your contributions directly enhance the holiday experiences of our customers. With flexible hours and opportunities for professional development, you will thrive in a supportive environment that values teamwork and innovation, all while being part of a leading brand in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Multilingual Customer Experience Agent (German) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Luxury Escapes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Luxury Escapes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multilingual Customer Experience Agent (German) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Luxury Escapes:Your cover letter is your chance to shine! Tell us why you want to work at Luxury Escapes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Luxury Escapes!
How to prepare for a job interview at Luxury Escapes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
