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For Companies At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our iconic hotel.
- Company: Join a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Why this job: Be the friendly face that makes every guest feel like a VIP!
- Qualifications: Great communication skills and a passion for people are essential.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 20000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Bringing together the charm of Edinburgh’s historic Old Town with modern sophistication, The Edinburgh Grand and Old Town Chambers are iconic destinations known for exceptional service, contemporary luxury, and timeless elegance. Soon to be rebranded as Edinburgh Grand Autograph under the Luxury Collection by Marriott, these remarkable properties will offer an elevated hospitality experience, seamlessly blending heritage architecture with refined, modern design in the heart of Scotland’s capital.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much, much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Experience in using Opera PMS
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist employer: Luxury Collection by Marriott Edinburgh Grand and Autograph-Front Office/Reception
Contact Detail:
Luxury Collection by Marriott Edinburgh Grand and Autograph-Front Office/Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research RBH and their values, especially their focus on diversity and wellbeing. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online groups related to the industry. You never know who might have a lead on a job or offer valuable advice on landing that receptionist role at RBH.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the RBH family and ready to contribute to their amazing culture.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and passion for hospitality. Remember, we’re all about creating memorable guest experiences!
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in customer service. We love seeing how your background aligns with our values and the specific needs of the job!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value organisation and precision. A polished application shows us that you’re detail-focused, just like we need you to be at the front desk!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at Luxury Collection by Marriott Edinburgh Grand and Autograph-Front Office/Reception
✨Show Your People Skills
As a receptionist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've created memorable experiences for customers in the past. This will demonstrate your knack for making connections and highlight your communication skills.
✨Know the Hotel Inside Out
Familiarise yourself with The Edinburgh Grand and Old Town Chambers before the interview. Be ready to discuss what makes these hotels special and how you can contribute to their reputation for exceptional service. Showing that you’ve done your homework will impress the interviewers.
✨Demonstrate Your Multitasking Ability
Receptionists juggle many tasks at once, so be prepared to talk about how you handle busy situations. Share stories where you successfully managed multiple responsibilities, like handling guest inquiries while coordinating with housekeeping. This will showcase your quick-thinking and organisational skills.
✨Emphasise Your Team Spirit
Highlight your experience working in teams and how you maintain a positive vibe in a fast-paced environment. Discuss how you’ve collaborated with colleagues to enhance guest experiences or solve problems together. This will show that you’re a team player who fits well with their culture.
