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For Companies At a Glance
- Tasks: Manage luxury client experiences and ensure unforgettable holidays through exceptional service.
- Company: Join Luxtripper, a leading luxury travel company with a passion for unique experiences.
- Benefits: Remote work, cost price holidays, wellbeing support, and personal development opportunities.
- Why this job: Be part of a dynamic team creating once-in-a-lifetime travel experiences for clients worldwide.
- Qualifications: Two years in customer service, preferably in travel; creative problem-solving skills required.
- Other info: Enjoy a flexible work environment with opportunities for career growth and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Luxtripper is one of the UKs fastest-growing and most influential luxury travel companies, specialising in experiential, multi-destination and adventure travel across the world. From the white beaches of Bali to the buzzing rainforests of the Amazon and the icy glaciers of the Antarctic, we understand what unique means to each of our clients and are on a mission to create once-in-a-lifetime trips that they will never forget. What makes us special is our people, and we are excited to be building a passionate and diverse company that brings us closer to our customers and has a positive impact on the world around us. Each member of the Luxtripper family plays a crucial role in growing our business and we are excited to be expanding our team as we continue our journey.
The Opportunity
We are looking for an experienced Concierge Executive to join our Customer Experience team, focusing on the post-sales service for our clients. You will be assigned a portfolio of our luxury clients and will be responsible for continuing to build the excitement and anticipation of our holidays by delivering outstanding customer service, communication, and opportunities to create value to each of their customers before they travel.
The Role
- Managing the after-sales journey for a portfolio of our luxury clients, with holidays booked to a wide range of destinations across the world.
- Be a proactive and responsive point of contact for our clients to ensure their experience before, during, and after their holiday is truly special.
- Think creatively about how to maximise the value of every trip, supporting clients with everything from upgrades to excursions, and even proposals!
- Helping customers wishing to change their holiday plans by getting creative with alternative options and costing them up with our internal teams.
- Working across all internal teams, and with our supplier partners, to anticipate potential issues for our customers and solve them without impact, such as flight schedule changes or hotel building work.
- Provide in-resort support for customers, liaising quickly and efficiently with suppliers and internal teams to ensure each holiday goes smoothly and above and beyond client expectations.
- Work to create repeat business and build the reputation of the Luxtripper after-sales experience into an industry-leading value product.
Requirements
- Two years of experience in customer service, ideally in the travel industry.
- Customer obsessed - a customer service pro, you take pride in going above and beyond for your customers.
- Patient, proactive, flexible and confident working with specific requirements.
- You prefer chatting on the phone to email, and are always looking for ways to make every holiday perfect.
- Creative thinker - whether it’s solving a problem or coming up with creative ways to make our clients experience better, you’re a self-motivated, creative thinker dedicated to maximising each client experience.
- Problem solving - you can effectively handle a wide range of customer queries, solve issues and create solutions efficiently, ensuring an outstanding client experience from beginning to end whilst aware of business requirements.
- Resilient - you are happy to work under pressure, juggle workloads effectively and remain calm and confident in challenging situations.
- Expert communicator - you are able to build great relationships with customers, colleagues and other stakeholders to ensure positive outcomes. You have high levels of verbal and written English.
- Organised - you are able to manage a portfolio of clients efficiently and effectively, deal with queries and requests in a timely manner and you always get back to your customers on time.
- Team player - you enjoy being part of a team, rolling up your sleeves to support others and working to upskill colleagues for the wider benefit of our clients and the business.
- Quick learner - you are a keen and quick learner, open to taking on new responsibilities and always looking for ways to develop your skills and improve your knowledge for your clients.
- Attention to detail - you take pride in your work with high levels of accuracy, and are able to spot issues and errors to improve the overall offering for your clients.
This is a full time role, 5 days a week, 9am 6pm, with one evening shift per week (11am 8pm) and one weekend per month, with days in lieu given back. This is a remote position.
Benefits include:
- Cost price holidays for all staff
- Employee Assistance Programme - wellbeing support for you and your family
- Company-wide engagement and learning sessions
- Company pension scheme
- Benefits, discounts and deals through our HR provider
- Company-wide social events
- Structured personal development programme
Concierge Executive employer: Luxtripper
Contact Detail:
Luxtripper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Executive
✨Tip Number 1
Get to know Luxtripper inside out! Research their unique offerings and understand what makes their luxury travel experiences stand out. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t hesitate to reach out for insights about the company culture and the Concierge Executive role. A personal touch can make all the difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific customer service scenarios, especially in the travel industry. Show off your problem-solving skills and creativity – they’re looking for someone who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Luxtripper family and ready to contribute to their mission of creating unforgettable travel experiences.
We think you need these skills to ace Concierge Executive
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for creating unforgettable journeys for clients.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Concierge Executive role. Highlight your customer service experience and how it aligns with Luxtripper's mission to deliver exceptional client experiences.
Be Creative and Problem-Solving: Use your application to showcase your creative thinking and problem-solving skills. Provide examples of how you've gone above and beyond for customers in the past, especially in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Luxtripper
✨Know Your Clientele
Before the interview, research Luxtripper's clientele and their travel preferences. Understanding the luxury travel market and what makes a trip unforgettable for high-end clients will help you demonstrate your customer obsession and ability to create value.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your creative thinking and resilience under pressure, as these traits are crucial for a Concierge Executive managing diverse client needs.
✨Communicate Effectively
Practice your verbal communication skills, as you'll need to build relationships with clients over the phone. Be ready to discuss how you can maintain clear and positive communication throughout the customer journey, ensuring a seamless experience.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple clients and their specific requirements efficiently. Share strategies you've used to stay organised and ensure timely responses, as this is key to excelling in the role and enhancing the after-sales experience.
