At a Glance
- Tasks: Manage luxury client experiences and ensure unforgettable holidays through exceptional service.
- Company: Join Luxtripper, a leading luxury travel company creating unique adventures worldwide.
- Benefits: Remote work, cost price holidays, wellbeing support, and personal development opportunities.
- Other info: Enjoy flexible working hours and engage in company-wide social events.
- Why this job: Be part of a passionate team making dream holidays a reality for clients.
- Qualifications: Two years in customer service, preferably in travel; creative problem-solving skills required.
The predicted salary is between 27000 - 33000 £ per year.
Luxtripper is one of the UKs fastest-growing and most influential luxury travel companies, specialising in experiential, multi-destination and adventure travel across the world.
From the white beaches of Bali to the buzzing rainforests of the Amazon and the icy glaciers of the Antarctic, we understand what unique means to each of our clients and were on a mission to create once-in-a-lifetime trips that they will never forget.
What makes us special is our people, and were excited to be building a passionate and diverse company that brings us closer to our customers and has a positive impact on the world around us.
Each member of the Luxtripper family plays a crucial role in growing our business and were exciting to be expanding our team as we continue our journey.
The Opportunity We are looking for an experienced Concierge Executive to join our Customer Experience team, focusing on the post-sales service for our clients.
You will be assigned a portfolio of our luxury clients and will be responsible for continuing to build the excitement and anticipation of our holidays by delivering outstanding customer service, communication, and opportunities to create value to each of their customers before they travel.
The Role
- Managing the after-sales journey for a portfolio of our luxury clients, with holidays booked to a wide range of destinations across the world.
- Be a proactive and responsive point of contact for our clients to ensure their experience before, during, and after their holiday is truly special.
- Think creatively about how to maximise the value of every trip, supporting clients with everything from upgrades to excursions, and even proposals!
- Helping customers wishing to change their holiday plans by getting creative with alternative options and costing them up with our internal teams.
- Working across all internal teams, and with our supplier partners, to anticipate potential issues for our customers and solve them without impact, such as flight schedule changes or hotel building work.
- Provide in-resort support for customers, liaising quickly and efficiently with suppliers and internal teams to ensure each holiday goes smoothly and above and beyond client expectations.
- Work to create repeat business and build the reputation of the Luxtripper after-sales experience into an industry-leading value product.
Requirements
- Two years of experience in customer service, ideally in the travel industry.
Customer obsessed - a customer service pro, you take pride in going above and beyond for your customers.
Patient, proactive, flexible and confident working with specific requirements.
You prefer chatting on the phone to email, and are always looking for ways to make every holiday perfect.
Creative thinker - whether its solving a problem or coming up with creative ways to make our clients experience better, youre a self-motivated, creative thinker dedicated to maximising each client experience.
Problem solving - you can effectively handle a wide range of customer queries, solve issues and create solutions efficiently, ensuring an outstanding client experience from beginning to end whilst aware of business requirements.
Resilient - you are happy to work under pressure, juggle workloads effectively and remain calm and confident in challenging situations.
Expert communicator - you are able to build great relationships with customers, colleagues and other stakeholders to ensure positive outcomes. You have high levels of verbal and written English.
Organised - you are able to manage a portfolio of clients efficiently and effectively, deal with queries and requests in a timely manner and you always get back to your customers on time.
Team player - you enjoy being part of a team, rolling up your sleeves to support others and working to upskill colleagues for the wider benefit of our clients and the business.
Quick learner - you are a keen and quick learner, open to taking on new responsibilities and always looking for ways to develop your skills and improve your knowledge for your clients.
Attention to detail - you take pride in your work with high levels of accuracy, and are able to spot issues and errors to improve the overall offering for your clients.
This is a full time role, 5 days a week, 9am 6pm, with one evening shift per week (11am 8pm) and one weekend per month, with days in lieu given back. This is a remote position.
- Work from home or anywhere in the world (after passing probation)
- Cost price holidays for all staff
- Employee Assistance Programme - wellbeing support for you and your family
- Company-wide engagement and learning sessions
- Company pension scheme
- Benefits, discounts and deals through our HR provider
- Company-wide social events
- Structured personal development programme
- #J-18808-Ljbffr
Concierge Executive employer: Luxtripper
At Luxtripper, we pride ourselves on being more than just a travel company; we are a passionate team dedicated to crafting unforgettable travel experiences for discerning clients. Our supportive and collaborative work culture fosters creativity and innovation, allowing our Sales Agents to focus on what they do best—selling—while enjoying unique benefits like cost price holidays and personal development opportunities. Join us in making a meaningful impact in the travel industry while exploring the world yourself.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Executive
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Luxtripper who are looking for fresh talent for roles like Concierge Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Luxtripper and give you a leg up for your Concierge Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Concierge Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Concierge Executive
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Concierge Executive role at Luxtripper.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Concierge Executive position at Luxtripper.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Luxtripper.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Luxtripper's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Concierge Executive.
How to prepare for a job interview at Luxtripper
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Luxtripper.
