At a Glance
- Tasks: Lead daily operations of a premium restaurant and inspire a team of 20.
- Company: Established premium restaurant in Central London with a focus on exceptional service.
- Benefits: Competitive salary, performance bonus, and career development opportunities.
- Other info: Work Tuesday to Saturday with a supportive ownership team.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Proven experience in high-end restaurant management and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: Central London
Salary: £55,000 per annum + Performance Bonus of up to £10,000
Working Hours: 48 hours per week
Working Days: Tuesday – Saturday (5 days)
Contract: Full-Time, Permanent
Potential Total Earnings: Up to £65,000 per annum
The Opportunity
We are recruiting on behalf of an established premium restaurant in Central London seeking an experienced, commercially driven and hands-on General Manager to lead its daily operations and support the continued growth of the business. This is an excellent opportunity for a passionate hospitality professional who combines exceptional service standards with strong financial awareness, operational expertise and the ability to inspire and develop a team.
The successful candidate will oversee a team of approximately 20 employees across Front of House and Back of House, working closely with the Head Chef, Bar Manager and ownership team to ensure the restaurant consistently delivers an outstanding guest experience while achieving its commercial objectives.
Key Responsibilities
- Restaurant Operations & Service Excellence
- Take overall responsibility for the smooth running of daily restaurant operations.
- Maintain exceptional service standards, guest satisfaction and operational efficiency.
- Lead from the front, maintaining a visible and proactive presence during service.
- Oversee reservations, table management and guest flow, ensuring maximum efficiency and revenue opportunities.
- Manage VIP guests, private dining experiences and special events.
- Ensure all operational procedures, opening and closing checklists, and brand standards are consistently maintained.
- Financial Performance & Commercial Management
- Manage restaurant budgets, revenue targets, profitability and overall financial performance.
- Monitor gross profit margins, labour costs, stock control and departmental expenditure.
- Analyse financial reports and key performance indicators to identify opportunities for improvement.
- Oversee payroll, TRONC, rotas and staffing budgets.
- Manage supplier relationships, purchasing and cost negotiations.
- Work closely with ownership to develop financial forecasts and commercial strategies.
- Team Leadership & Development
- Lead, motivate and develop a team of approximately 20 hospitality professionals.
- Oversee recruitment, onboarding, training and performance management.
- Support departmental managers in maintaining high standards of leadership and accountability.
- Conduct regular performance reviews and implement structured training and development programmes.
- Foster a positive, professional and collaborative working environment.
- Food, Beverage & Guest Experience
- Work closely with the Head Chef and Bar Manager to ensure consistency across food and beverage operations.
- Monitor menu performance, product quality, presentation and profitability.
- Support seasonal menu development, promotions and beverage initiatives.
- Handle guest feedback and complaints professionally, ensuring high levels of guest retention.
- Maintain strong communication between FOH and BOH teams.
- Marketing, Events & Business Development
- Support and oversee the restaurant's marketing, PR and promotional activities.
- Collaborate with marketing partners on social media campaigns, content creation and brand visibility.
- Ensure online platforms, reservation systems and menus are accurately maintained.
- Identify opportunities to increase covers, average spend, repeat business and overall revenue.
- Develop relationships with guests, local businesses and industry partners to strengthen the restaurant's reputation.
- Compliance & Business Standards
- Ensure full compliance with food hygiene, health and safety, licensing and employment regulations.
- Maintain high standards across all departments and support the achievement of a 5-star food hygiene rating.
- Oversee restaurant management systems, including SevenRooms, Tevalis and other operational platforms.
- Report directly to ownership on restaurant performance, operational challenges and strategic opportunities.
About You
We are looking for an experienced General Manager who can demonstrate:
- Proven experience as a General Manager within a premium, high-end or high-volume restaurant environment.
- Strong commercial awareness with a proven ability to manage budgets, gross profit margins and labour costs.
- Excellent leadership skills and experience managing multidisciplinary restaurant teams.
- A hands-on management style with a genuine passion for hospitality and guest experience.
- Strong knowledge of restaurant operations, food and beverage service, and financial reporting.
- Excellent communication, organisational and problem-solving skills.
- Confidence working directly with owners and senior stakeholders.
- Experience with reservation systems, EPOS platforms and restaurant management software.
- The ability to balance exceptional hospitality standards with commercial performance.
Salary & Benefits
- Performance-related bonus of up to £10,000 per annum, subject to agreed objectives relating to restaurant performance, gross profit, team training and communication.
- Tuesday to Saturday working schedule.
- 48-hour working week.
- Opportunity to work closely with ownership and contribute to the restaurant's long-term development.
- Career development within a professionally managed hospitality business.
- The bonus structure and performance milestones will be discussed with shortlisted candidates during the recruitment process.
How to Apply
If you are an experienced General Manager with a passion for exceptional hospitality, strong commercial instincts and the ability to lead a successful restaurant operation, we would love to hear from you. Apply today with your updated CV to discuss this opportunity in confidence.
Resturant General Manager in Southall employer: Lux&Pro Hospitality
At Lux and Pro Hospitality, we offer a dynamic work environment where professionalism and excellence are at the forefront of our operations. Our team members enjoy flexible working hours across prestigious venues, fostering a culture of growth and development through diverse experiences in luxury hospitality. Join us to be part of a supportive community that values your skills and provides opportunities for advancement in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resturant General Manager in Southall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lux&Pro Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lux&Pro Hospitality
Don't be shy about reaching out to Lux&Pro Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resturant General Manager in Southall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lux&Pro Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lux&Pro Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
