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- Tasks: Coordinate between fulfilment centres and teams to ensure smooth service and accurate data.
- Company: Join a global leader in eyewear with iconic brands like Ray-Ban and Oakley.
- Benefits: 12-month fixed-term role in London with a dynamic, collaborative work environment.
- Why this job: Make a measurable impact in supply chain operations while developing your skills.
- Qualifications: Experience in supply chain or customer service, with strong Excel and SAP knowledge.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As our Service & Data Excellence (SDE) Coordinator - Contact Lenses, you’ll play a key role in ensuring seamless service and data accuracy across our EMEA Supply Chain organization. Acting as the central link between fulfilment centres and business units, you’ll provide visibility on product availability, manage open orders, and support stakeholders with timely, reliable information. This is a 12‑month fixed‑term assignment based in London, offering you the opportunity to make a measurable impact in a dynamic, collaborative environment.
Who are we? We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our portfolio includes iconic brands such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa, alongside trusted vision care brands like Varilux, Crizal, Eyezen, Stellest, and Transitions. Operating in over 150 countries, we deliver high‑quality vision care and best‑in‑class shopping experiences through retail networks and leading e‑commerce platforms.
What you’ll be doing:
- Acting as the coordination point between fulfilment centres, supply chain teams, and business units.
- Monitoring and reporting on open orders, back orders, and service‑impacting delays.
- Communicating order delays and supplier issues to customer service and supply chain teams.
- Managing urgent service requests within agreed SLAs to protect customer commitments.
- Collecting, consolidating, and validating SAP and BI data for service and availability reporting.
- Supporting reporting automation and data preparation using Excel and Power Query tools.
- Providing clear and timely information to stakeholders regarding service performance and order status.
What you’ll need:
- Experience in supply chain operations, customer service coordination, or data/reporting roles.
- Strong knowledge of SAP, BI tools, and supply chain data.
- Advanced Excel skills (Power Query experience is a strong advantage).
- High attention to detail and strong analytical skills.
- Excellent communication and stakeholder management skills, with a proactive and solution‑oriented mindset.
Service & Data Excellence Coordinator employer: Luxottica
Contact Detail:
Luxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Data Excellence Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in supply chain or data roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your SAP and Excel skills. Be ready to showcase how you’ve used these tools in past roles. We want to see that you can handle the data and reporting side of things with ease!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our dynamic team. Let’s make that impact together!
We think you need these skills to ace Service & Data Excellence Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supply chain operations and data reporting experience, as well as your proficiency with SAP and Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service & Data Excellence Coordinator role. Share specific examples of how you've managed data accuracy and service coordination in the past. We love a good story!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your problem-solving abilities. Mention any relevant projects where you’ve used data to drive decisions or improve processes. We’re all about data-driven excellence here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team. Let’s make it happen!
How to prepare for a job interview at Luxottica
✨Know Your Supply Chain Basics
Brush up on your supply chain knowledge, especially around order management and data accuracy. Be ready to discuss how you’ve handled similar situations in the past, as this will show your understanding of the role and its importance.
✨Show Off Your Excel Skills
Since advanced Excel skills are a must, prepare to demonstrate your proficiency. Bring examples of how you've used Excel or Power Query in previous roles to manage data or automate reporting. This will highlight your technical capabilities.
✨Communicate Clearly
As a coordinator, communication is key. Practice articulating how you would convey order delays or service issues to stakeholders. Use specific examples from your experience to illustrate your proactive approach to problem-solving.
✨Be Data-Driven
Prepare to discuss how you collect and validate data for reporting. Think about how you can use data to improve service performance and share any relevant metrics or outcomes from your previous roles that demonstrate your analytical skills.
