Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Returns Team to assess and process customer return orders with precision.
- Company: EssilorLuxottica is a global leader in eyewear, offering iconic brands and quality vision care products.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and a chance to make a positive impact.
- Why this job: Be part of a dynamic team that values inclusivity and innovation in the eyewear industry.
- Qualifications: Strong attention to detail, problem-solving skills, and previous customer service experience required.
- Other info: Ideal for those passionate about optics and eager to learn in a supportive setting.
The predicted salary is between 24000 - 36000 £ per year.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
We are seeking a detail-oriented Returns Advisor who is passionate about providing excellent quality products and outstanding customer service to join the Returns Team based onsite in Thornbury. Managing customer expectations will need to be balanced with your technical knowledge and experience of product manufacturing capabilities and limitations.
Our returns team will help you develop a wide breadth of technical knowledge spanning all our product portfolios, the process of manufacturing and glazing lenses, optical tolerances & regulations, and several internal systems. Your keen eye for detail paired with a strong desire to learn will ensure your success in this role.
Main responsibilities:- Use of a variety of Essilor systems to locate, review, and register customer return orders.
- Carry out assessments of returned spectacle lenses.
- Visually inspect and analyze returned spectacle lenses and customer orders to identify and resolve manufacturing, glazing, or service faults.
- Process warranty claims, commercial agreements, and customer errors in accordance with internal guidelines and documented T&C’s.
- Process return orders (by way of Remake/Credit/Edge & Fit/Return Unactioned).
- Provide Essilor customers with an effective and easy-to-use outbound telephone call-center service, offering solutions, support, and information based on assessment findings, both verbally and in writing.
- Maintain high standards, high attention to detail, and good organizational skills to support physical, visual, and digital assessment of returned spectacle lenses/orders in a timely manner.
- Strong problem-solving skills and the ability to use initiative or escalate queries effectively.
- A ‘can do’ attitude.
- Excellent telephone manner and communication skills – confident, calm, and clear.
- Excellent PC, data entry, and administrative skills.
- Ability to work independently while being a strong team player.
- General educational qualifications including Maths and English.
- Previous experience in a Customer Service environment.
- Optical background, especially with Essilor product knowledge and the ability to differentiate between types of lenses and frames.
- Basic understanding of optical defects/lens issues and/or assessment experience.
- Understanding of common AS400 queries and resolution methods.
- Consistently high standards, attention to detail, and organizational skills.
- Experience with AS400, SAP, and See4C systems.
Returns Processing Operative employer: Luxottica
Contact Detail:
Luxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Processing Operative
✨Tip Number 1
Familiarise yourself with Essilor's product range and the specific types of lenses and frames they offer. Understanding the differences between products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of common optical defects and lens issues. Being able to discuss these topics confidently during your conversations with us will show that you're prepared and knowledgeable about the industry.
✨Tip Number 3
Practice your telephone communication skills, as this role involves providing customer support over the phone. Try role-playing scenarios with a friend to enhance your ability to handle customer queries effectively and calmly.
✨Tip Number 4
Get comfortable with data entry and administrative tasks, especially if you have access to AS400 or SAP systems. Familiarity with these tools can give you an edge and make you more efficient in the role.
We think you need these skills to ace Returns Processing Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Returns Processing Operative position. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required attention to detail. Mention specific examples where you successfully resolved issues or provided excellent service.
Showcase Technical Knowledge: If you have experience with optical products or systems like AS400, SAP, or See4C, make sure to include this in your application. Demonstrating your technical knowledge can set you apart from other candidates.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for the eyewear industry and commitment to customer satisfaction. Use a friendly yet professional tone to convey your enthusiasm for the role.
How to prepare for a job interview at Luxottica
✨Know Your Products
Familiarise yourself with Essilor's range of products, especially the different types of lenses and frames. Being able to discuss specific products and their features will show your genuine interest and understanding of the role.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare examples from your past experiences where you successfully identified issues or maintained high standards. This will highlight your suitability for the position.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous customer service experiences. Highlight how you managed customer expectations and resolved issues effectively, as this is crucial for the Returns Advisor role.
✨Prepare for Technical Questions
Brush up on your knowledge of optical defects and lens issues. Be prepared to answer questions about common problems and how you would approach resolving them, demonstrating your technical understanding.
