At a Glance
- Tasks: Install and service Essilor Instruments products while providing top-notch customer support.
- Company: Join a leading optical company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, driving opportunities, and a chance to grow your skills in a dynamic field.
- Other info: Work independently and as part of a small team in a fast-paced environment.
- Why this job: Make a real difference by solving problems and enhancing customer experiences every day.
- Qualifications: GCSE Maths and English, full UK driving licence, and relevant industry experience.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an Instruments Service Engineer to install and provide technical/breakdown cover on the full range of Essilor Instruments products, within their own area and other areas if required. To consolidate existing sales, seek new business and increase profitable sales for the Instruments Department.
JOB SCOPE AND MAIN RESPONSIBILITIES
- To provide a level of service that meets customer requirements and expectations.
- To increase the level of profitable business for the Instruments Department among existing and new customers.
- To maintain, on a continual basis, an assessment of the market in order to obtain a comprehensive awareness of customer and competitor activity to ensure that opportunities and threats are identified and acted on.
- To maintain up to date records, allowing accurate monthly reporting for inclusion in the Instruments Manager’s monthly report to the business.
- To provide breakdown and service cover within their own territory or others if required.
- Provide next day service when necessary, to ensure customers receive prompt attention whilst ensuring downtime is kept to a minimum.
- To provide installation and training assistance when required to ensure that new equipment is installed promptly and efficiently to ensure customer satisfaction.
- To visit customers who may have had ongoing problems, in order to accurately assess the situation and give feedback to the Instruments Manager for a decision on any further action.
Main requirements
- GCSE-level standard (or equivalent) Maths and English.
- Full driving licence that permits driving in the UK.
- Relevant industry and/or equipment experience.
- Field-based optical experience.
- Must be able to work alone and within a small team.
- Must be able to work under pressure and to tight deadlines.
- Must have ability to make decisions and act upon problems quickly.
- Excellent fault finding/diagnostic skills.
- Excellent knowledge of IT / networking / connectivity.
- Extensive knowledge of company products and systems.
Instruments Service Engineer in London employer: Luxottica
As an Instruments Service Engineer at Essilor, you will be part of a dynamic team that values innovation and customer satisfaction. Our North London/Anglia location offers a supportive work culture with opportunities for professional growth and development, ensuring you can enhance your skills while contributing to meaningful projects. We pride ourselves on providing a competitive benefits package and fostering a collaborative environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Instruments Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend local events in the North London/Anglia area. We all know that sometimes it’s not just what you know, but who you know that can help you land that Instruments Service Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your fault-finding and diagnostic skills. We want to see how you tackle real-world problems, so prepare some examples from your past experiences.
✨Tip Number 3
Research is key! Familiarise yourself with Essilor Instruments products and the competitive landscape. We need to know you’re not just a great engineer, but also someone who understands the market and can spot opportunities for growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for passionate candidates who are eager to provide top-notch service and support to our customers.
We think you need these skills to ace Instruments Service Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Instruments Service Engineer role. Highlight your relevant experience, especially in field-based optical work and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to work under pressure and your excellent fault-finding skills. We love seeing your personality come through, so don’t hold back!
Showcase Your Technical Skills:Since this role involves a lot of technical work, make sure to showcase your IT, networking, and diagnostic skills in your application. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Luxottica
✨Know Your Instruments
Make sure you brush up on the full range of Essilor Instruments products before your interview. Familiarise yourself with their features, benefits, and common issues. This will not only show your enthusiasm but also demonstrate your technical knowledge, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Highlight your fault-finding skills and how you’ve managed to keep downtime to a minimum. This will illustrate your ability to handle pressure and make quick decisions.
✨Understand the Market
Research the current market trends in the optical industry, including customer needs and competitor activities. Being able to discuss these insights during your interview will show that you’re proactive and can contribute to increasing profitable sales for the Instruments Department.
✨Demonstrate Teamwork and Independence
Be ready to talk about your experience working both independently and as part of a small team. Share specific instances where you’ve collaborated effectively or taken initiative on your own. This balance is key for the Instruments Service Engineer role, as you'll need to adapt to different situations.
