At a Glance
- Tasks: Provide top-notch customer service and technical advice to our valued customers.
- Company: Join EssilorLuxottica, a global leader in eyewear and vision care.
- Benefits: Enjoy a permanent role with competitive pay and a supportive work environment.
- Other info: Embrace diversity and inclusivity in a dynamic workplace.
- Why this job: Be part of a team that transforms the eyewear industry and makes a positive impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Brand: EssilorLuxottica
Location: London, GB
Contract: Permanent/Full time
If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high‑quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Your role:
- Provide general and technical advice to customers as required either over the telephone, e‑mail or fax.
- Process customer orders, handle enquiries, queries and complaints whilst maintaining a professional manner at all times.
- Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
- Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
- Inform customers about updates regarding the company’s products and services.
- Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
- Maintain a professional telephone manner at all times when dealing with both external and internal customers.
- Update customer records in ‘real time’ where possible to ensure accuracy of accounts and status of orders.
- Work in a spirit of co‑operation with team colleagues and other departments to ensure that customer deadlines are met.
- Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
- Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements.
- Practice good housekeeping at all times in accordance with company health and safety requirements.
- Ensure health and safety guidelines are followed at all times within the workplace.
Main requirements:
- In depth knowledge of customer service standards
- Good understanding of Microsoft Office packages
- Previous experience in a customer services role
- Flexible approach to work patterns
- Ability to work in a team
- Effective communication skills at all levels
- Ability to remain calm under pressure
- Ability to work to deadlines and organise own workload
- Strong analytical skills
- Ability to handle complaints and difficult situations
Our Diversity, Equity and Inclusion commitment:
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Customer Service Advisor - London Glazing employer: Luxottica
Sunglass Hut, part of EssilorLuxottica, offers an exciting opportunity for a Brand Marketing Manager in the vibrant city of London. With a dynamic work culture that fosters creativity and collaboration, employees benefit from extensive growth opportunities and the chance to lead impactful marketing initiatives across multiple countries. Join a passionate team dedicated to delivering bold brand experiences and enjoy the unique advantage of working in one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - London Glazing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Luxottica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Luxottica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - London Glazing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Luxottica:Your cover letter is your chance to shine! Tell us why you want to work at Luxottica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Luxottica!
How to prepare for a job interview at Luxottica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
