Logistics and Aftersales Executive

Location: High Street Kensington Office, London - Hybrid Working

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, iconic brands that consumers love, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences, and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your role

As Logistics and Aftersales Executive, you will work as part of the Customer Services team to run and strengthen our logistics and aftersales processes, provide business relevant reporting and insights, and develop new projects related to these areas, enabling us to manage these functions efficiently and to provide the best possible service to our existing and potential clients as well as internal stakeholders.

Main responsibilities:

• Dealing with clients, suppliers, and colleagues on a day-to-day basis;
• Execution of the warranty management process;
• Preparing presentations and reports to monitor performances and progress of various projects;
• Data entry and accessing and maintaining information on various systems;
• Dealing with couriers (both incoming and outgoing) mail or parcel items;
• Representing the organization as best in class;
• Displaying a can do attitude;
• Working as a team to assist the department in achieving its core KPI’s.

Main requirements:

• Have strong computer and database handling skills (knowledge of SAP, Microsoft Excel, Power Point and Word are required);
• Have previous experience in the world of logistics and/or customer service;
• Have great organizational skills;
• Have evidence of working in a task based, target driven environment;
• Have a proactive, can do attitude and be self-motivated;
• Have clear diction and command of English language;
• Have experience of working in a team environment;
• Have experience of using free text with written B2B communication (letters/emails);
• Demonstrating outstanding processes knowledge - understanding, demonstrating, and bringing to life the projects and plans of the back-office department in an efficient, organized and timely manner;
• Having exceptional customer service and interpersonal skills - using appropriate questions to establish the stakeholder needs, answering questions and handling objections effectively, applying a professional and structured approach when dealing with queries, preparing and following-up in an effective and expedient manner in line with company standards.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.