At a Glance
- Tasks: Install and service Essilor Instruments products while providing top-notch customer support.
- Company: Join a leading optical company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a chance to work in a dynamic environment.
- Other info: Opportunity for career growth in a supportive team atmosphere.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: GCSE Maths and English, driving licence, and relevant industry experience required.
The predicted salary is between 30000 - 40000 £ per year.
BASED IN THE NORTH LONDON / ANGLIA AREA
We are looking for an Instruments Service Engineer to install and provide technical/breakdown cover on the full range of Essilor Instruments products, within their own area and other areas if required. To consolidate existing sales, seek new business and increase profitable sales for the Instruments Department.
JOB SCOPE AND MAIN RESPONSIBILITIES
- To provide a level of service that meets customer requirements and expectations.
- To increase the level of profitable business for the Instruments Department among existing and new customers.
- To maintain, on a continual basis, an assessment of the market in order to obtain a comprehensive awareness of customer and competitor activity to ensure that opportunities and threats are identified and acted on.
- To maintain up to date records, allowing accurate monthly reporting for inclusion in the Instruments Manager’s monthly report to the business.
- To provide breakdown and service cover within their own territory or others if required.
- Provide next day service when necessary, to ensure customers receive prompt attention whilst ensuring downtime is kept to a minimum.
- To provide installation and training assistance when required to ensure that new equipment is installed promptly and efficiently to ensure customer satisfaction.
- To visit customers who may have had ongoing problems, in order to accurately assess the situation and give feedback to the Instruments Manager for a decision on any further action.
Main requirements
- GCSE-level standard (or equivalent) Maths and English.
- Full driving licence that permits driving in the UK.
- Relevant industry and/or equipment experience.
- Field-based optical experience.
- Must be able to work alone and within a small team.
- Must be able to work under pressure and to tight deadlines.
- Must have ability to make decisions and act upon problems quickly.
- Excellent fault finding/diagnostic skills.
- Excellent knowledge of IT / networking / connectivity.
- Extensive knowledge of company products and systems.
Instruments Service Engineer employer: Luxottica
As an Instruments Service Engineer at Essilor, you will join a dynamic team in the North London/Anglia area, where innovation meets customer satisfaction. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering comprehensive training and support to enhance your skills. With a commitment to excellence and a focus on employee well-being, Essilor provides a rewarding environment where your contributions directly impact our success and the satisfaction of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Instruments Service Engineer
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Instruments Service Engineer role.
✨Tip Number 2
Prepare for the interview by researching Essilor Instruments products inside out. We want you to show off your knowledge and passion for the equipment you'll be working with. This will definitely impress the hiring team!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and providing breakdown cover, we suggest you brush up on your fault-finding techniques. Be ready to showcase how you tackle challenges during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Instruments Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Instruments Service Engineer role. Highlight your relevant experience, especially in field-based optical work and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your ability to work under pressure and your excellent fault-finding skills – we love that!
Showcase Your Technical Skills:Since this role involves a lot of technical work, make sure to showcase your IT, networking, and diagnostic skills in your application. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Luxottica
✨Know Your Stuff
Make sure you brush up on the full range of Essilor Instruments products. Understand their features, benefits, and common issues. This will help you demonstrate your technical knowledge and show that you're ready to provide top-notch service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled breakdowns or technical issues in the past. Highlight your fault-finding and diagnostic skills, as these are crucial for the role. Be ready to discuss how you can quickly assess situations and make decisions under pressure.
✨Understand the Market
Research the current market trends and competitor activities related to optical instruments. Being aware of customer needs and potential threats will show that you’re proactive and can contribute to increasing profitable sales for the Instruments Department.
✨Demonstrate Teamwork and Independence
Be prepared to discuss your experience working both independently and as part of a small team. Share examples of how you've collaborated with others while also being able to take initiative when required. This balance is key for success in this role.
