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For Companies At a Glance
- Tasks: Resolve production incidents and user queries while collaborating with technical teams.
- Company: Join a top-tier investment bank focused on client lifecycle and regulatory management.
- Benefits: Enjoy remote work options and a dynamic, diverse team spread across global locations.
- Why this job: Be part of an agile team tackling complex challenges in a fast-paced environment.
- Qualifications: 4+ years of IT experience with skills in SQL, Jenkins, and Git required.
- Other info: Opportunity to create knowledge base articles and participate in deployments.
The predicted salary is between 42000 - 60000 £ per year.
Project description
Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients – Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, and JMS.Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.
Responsibilities
- Process and resolve Production incidents and User Queries (Incidents/Service Requests)
- Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
- Defect tracking
- Issues Reproducing
- Workaround proposal (technical & logical)
- Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
- Knowledge base Articles creation
- Reporting creation
- Future involvement in deployment
SKILLS
Must have
- Overall, the role requires 4+ years of experience and basic knowledge of IT systems.- Experience with Jenkins, Teamcity, SQL, Shell, Git- Experience with Ansible
Nice to have
– Pega, Kubernetes, Docker, ITIL- Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML
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L3 Technical Support Engineer employer: Luxoft
Contact Detail:
Luxoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Jenkins, SQL, and Ansible. Having hands-on experience or projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Engage with online communities or forums related to technical support and the specific technologies used in this role. Networking with professionals in the field can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical interviews by practising common troubleshooting scenarios and root cause analysis techniques. Being able to demonstrate your problem-solving skills in real-time will impress interviewers.
✨Tip Number 4
Showcase your understanding of Agile methodologies, particularly Scrum, as this is a key aspect of the team setup. Mention any relevant experiences where you've worked in Agile environments to highlight your adaptability.
We think you need these skills to ace L3 Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your 4+ years in IT systems and familiarity with tools like Jenkins, SQL, and Git. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the L3 Technical Support Engineer position. Mention specific experiences that demonstrate your ability to handle production incidents and your knowledge of Agile methodologies.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities, particularly in root cause analysis and defect tracking. Highlight any experience you have with communication and collaboration with technical teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Luxoft
✨Understand the Technical Stack
Make sure you have a solid grasp of the technologies mentioned in the job description, such as Jenkins, SQL, and Git. Be prepared to discuss your experience with these tools and how you've used them in past roles.
✨Showcase Problem-Solving Skills
Since the role involves root cause analysis and defect tracking, be ready to share specific examples of how you've resolved technical issues in the past. Highlight your analytical thinking and approach to troubleshooting.
✨Familiarise Yourself with Agile Methodology
As the team operates in an Agile environment, it’s beneficial to understand Agile principles and practices. Be prepared to discuss your experience working in Agile teams and how you’ve contributed to sprints or stand-ups.
✨Prepare for Communication Scenarios
Given the role's emphasis on communication with both technical teams and clients, think of examples where you've effectively communicated complex technical information. Practice explaining technical concepts in a clear and concise manner.
