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For Companies At a Glance
- Tasks: Support and maintain technology, troubleshoot issues, and assist with user training.
- Company: Join a fast-growing Financial Services firm with a global technology focus.
- Benefits: Enjoy a collaborative environment, opportunities for growth, and hands-on tech experience.
- Why this job: Be part of a talented team enhancing user experience in a dynamic industry.
- Qualifications: One year of IT support experience and a degree in Computer Science or related field.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a supportive setting.
The predicted salary is between 24000 - 36000 £ per year.
This role will help to support and maintain the Firm's global technology stack with a strong focus on ways to continually improve the end user experience. The successful candidate must be a team player who can think on their feet with proven communication, organizational, and strong interpersonal skills. This is an excellent opportunity for the right individual to join an established organization that is experiencing significant growth. As a member of the Global Service Desk, this individual will have the opportunity to work alongside a talented team of technologists that are supporting industry-leading technology at a fast-paced Financial Services organization. Working as part of Global Service Desk, this hire will also be assisting with technology rollouts, user training, and user experience initiatives.
Responsibilities
- Provide tier 1 and 2 support of the Firm's technology through multiple forms of inbound requests including in-person, emails, phone, instant messaging, and the Service Desk ticketing system.
- Troubleshoot and research issues when resolutions are not immediately known.
- Fulfill service requests in a timely manner to user satisfaction.
- Document new/unknown resolutions into the Knowledge Database.
- Monitor and optimize the Global End User Computing platforms and related applications to ensure consistent high performance and reliable operations.
- Maintain the integrity of all computer workstations and associated software, imaging, and configuration management.
- Configure and support mobile devices with Intune MDM.
- Assist with onboarding new users by provisioning their systems, hardware, and participating in training intended to help them use the Firm's technology.
- Provide users with training of new technology to further increase technology adoption at the Firm.
- Assist with coordinating and managing IT hardware moves, technology projects, and deployments, including new software or hardware upgrades.
- Participate in setting up Video Conferences and coordinating Firm webcasts and perform day-to-day maintenance, troubleshooting, and testing with external parties of our Video Conferencing systems.
- Maintain and configure Avaya Phones and PBX.
- Troubleshoot and maintain printer services.
- Continuously maintain current knowledge of technology both inside and outside of the Firm and act as a technology enabler at the Firm.
- Adhere to security and policy standards for the end user IT environment.
Skills
Must have:
- One year of experience in IT support or in Financial Services.
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience, including Partners and Executives.
- Ability to meet deadlines and manage stress effectively in high-pressure situations.
- Strong sense of discretion and confidentiality required.
- In-depth knowledge of:
- Microsoft operating platforms - Windows 10 and M365.
- Active Directory.
- Advanced threat protection.
- Citrix XenDesktop/XenApp or similar virtualization platform.
- PC and mobile hardware.
- Video and audio conferencing platforms.
- Financial Services applications.
- Market Data applications.
- Networks and monitoring tools.
- Intune Company Portal.
- Group Policy administration, PowerShell scripting.
- Image and configuration management.
- Mac OSx and iOS.
- Information Security initiatives.
- Password Management tools.
Nice to have:
- Experience with productivity tools: OneNote, MS Planner.
- Advanced Microsoft Office capabilities.
- Excel: VLOOKUP, Pivot Tables, Charts and Graphs, Formulas.
- PowerPoint: Presentation design.
Junior Desktop Support Engineer employer: Luxoft
Contact Detail:
Luxoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10, M365, and Citrix. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical audiences. You might be asked to demonstrate this ability in an interview, so consider role-playing with a friend or family member.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past experiences where you successfully troubleshot IT issues. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Junior Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles that involved troubleshooting and user training. Emphasise your familiarity with Microsoft operating systems and any financial services applications you've worked with.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to communicate technical concepts effectively and your experience with video conferencing systems.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your experience with service requests and your approach to documenting resolutions, as this is crucial for the role.
Highlight Teamwork and Communication: Since the role requires strong interpersonal skills, include examples of how you've worked collaboratively in a team environment. Discuss any experiences where you trained users or coordinated technology projects, showcasing your ability to work under pressure.
How to prepare for a job interview at Luxoft
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of Microsoft operating platforms, Active Directory, and any relevant financial services applications. Be prepared to discuss how you've used these technologies in past roles or projects.
✨Demonstrate Communication Skills
Since this role requires effective communication with various stakeholders, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue you resolved, so think of examples that highlight your ability to communicate clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare scenarios where you had to troubleshoot issues quickly or manage multiple requests simultaneously, showcasing your organisational skills and ability to prioritise tasks.
✨Emphasise Teamwork and Collaboration
As a Junior Desktop Support Engineer, you'll be part of a team. Share experiences where you successfully collaborated with others, whether in IT support or other roles. Highlight your ability to work well in a fast-paced environment and contribute positively to team dynamics.
