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For Companies At a Glance
- Tasks: Lead a transformative digital initiative in Client Lifecycle Management for a top banking client.
- Company: Join a prestigious banking institution focused on innovation and client satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of digital transformation, making a real impact on client experiences.
- Qualifications: 10+ years in programme management with expertise in banking digital transformations required.
- Other info: Experience with Tier 1 banks and regulatory frameworks is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Project description
We are seeking an experienced Programme Manager to lead a high-impact Digital Transformation initiative focused on Client Lifecycle Management (CLM) for a prestigious banking client. This is a critical programme designed to enhance client onboarding, KYC/AML processes, and overall customer lifecycle efficiency through the implementation of modern digital tools and streamlined workflows.
Responsibilities
- – Lead the end-to-end delivery of the CLM digital transformation programme, ensuring alignment with strategic business goals.- Develop and maintain detailed programme plans, timelines, budgets, and governance structures.- Coordinate multiple workstreams including technology, operations, compliance, legal, and business units.- Manage third-party vendors and technology partners involved in solution design and implementation.- Ensure regulatory requirements (KYC, AML, GDPR, etc.) are embedded into all solution components.- Report regularly to senior stakeholders, including executive steering committees and programme sponsors.- Mitigate risks and resolve issues to ensure programme delivery remains on track.- Drive change management and adoption strategies across global and regional teams.- Ensure programme documentation and artefacts meet audit and regulatory standards.
SKILLS
Must have
- – Proven track record (10+ years) of programme management within large-scale digital transformation initiatives in the banking or financial services sector.- Deep understanding of Client Lifecycle Management, including onboarding, KYC/AML, customer due diligence, and regulatory compliance.- Experience with digital transformation technologies such as CLM platforms (e.g., Fenergo, Pega, Salesforce Financial Services Cloud), workflow automation, and data integration.- Strong leadership, stakeholder management, and communication skills.- Experience managing complex global programmes across multiple regions and time zones.- Familiarity with Agile, Waterfall, and hybrid delivery methodologies.- PMP, PRINCE2, or similar project management certifications preferred.
Nice to have
– Previous experience with Tier 1 banking institutions.- Background in data governance or enterprise architecture.- Working knowledge of regulatory frameworks (e.g., FATCA, MiFID II, GDPR, Basel III).
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CLM Programme Director employer: Luxoft
Contact Detail:
Luxoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLM Programme Director
✨Tip Number 1
Network with professionals in the banking and financial services sector, especially those who have experience in digital transformation. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in Client Lifecycle Management.
✨Tip Number 2
Familiarise yourself with the specific digital transformation technologies mentioned in the job description, such as Fenergo or Salesforce Financial Services Cloud. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your previous experiences managing complex global programmes. Be ready to share specific examples of how you navigated challenges and ensured compliance with regulatory requirements like KYC and AML, as these will be crucial in the interview process.
✨Tip Number 4
Showcase your leadership and stakeholder management skills by preparing anecdotes that highlight your ability to drive change and manage diverse teams. This will help you stand out as a candidate who can effectively lead the CLM digital transformation programme.
We think you need these skills to ace CLM Programme Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in programme management, particularly within digital transformation initiatives in the banking sector. Emphasise your understanding of Client Lifecycle Management and relevant technologies.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your leadership skills and experience managing complex global programmes. Mention specific examples of how you've successfully delivered similar projects and how you can contribute to the company's goals.
Highlight Relevant Certifications: If you have certifications like PMP or PRINCE2, make sure to include them prominently in your application. This will demonstrate your commitment to project management excellence and enhance your credibility.
Showcase Stakeholder Management Skills: In your application, provide examples of how you've effectively communicated with senior stakeholders and managed relationships across various teams. This is crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Luxoft
✨Showcase Your Programme Management Experience
Make sure to highlight your extensive experience in programme management, especially within digital transformation initiatives. Prepare specific examples that demonstrate your ability to lead large-scale projects, particularly in the banking or financial services sector.
✨Demonstrate Knowledge of CLM Processes
Familiarise yourself with Client Lifecycle Management processes, including onboarding and KYC/AML regulations. Be ready to discuss how you've successfully implemented these processes in previous roles and how you can enhance them for the prospective employer.
✨Prepare for Stakeholder Management Questions
Expect questions about your stakeholder management skills. Prepare to discuss how you've effectively communicated with senior stakeholders and managed their expectations in past projects, ensuring alignment with strategic business goals.
✨Understand Digital Transformation Technologies
Brush up on the digital transformation technologies relevant to the role, such as CLM platforms and workflow automation tools. Be prepared to discuss your experience with these technologies and how they can be leveraged to improve client lifecycle efficiency.
