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For Companies At a Glance
- Tasks: Support non-clinical applications in healthcare, ensuring smooth daily operations and troubleshooting issues.
- Company: Join a dynamic team focused on enhancing hospital operations through innovative IT solutions.
- Benefits: Enjoy flexible hours, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your IT skills in a collaborative environment.
- Qualifications: Must have IT experience, strong problem-solving skills, and excellent communication abilities.
- Other info: Be prepared for on-call support and cross-department collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Project description
This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments. You\’ll be responsible for:
- Daily operations of various software applications
- Troubleshooting and maintenance
- Testing and validation
- Documentation and change management
- Cross-functional coordination
- On-call support
Responsibilities
- Understand how these applications support hospital operations
- Troubleshoot and maintain these systems
- Work with different departments (IT, facilities, security, etc.)
- Document processes and follow change management protocols
- Be flexible and responsive, especially during off-hours
Skills
Must have
- + years of IT experience
- Strong critical thinking and problem-solving skills
- Good business understanding of operational workflows
- Excellent communication and teamwork abilities
- Ability to learn new applications quickly
- Experience with non-clinical systems like:
- HVAC
- Facilities work order management
- Key management
- Risk/feedback reporting
- Security incident reporting
- Class tracking
- Membership management
Nice to have
- MD Staff Credentialing and privileging software for medical staff
- Omnigo Security incident reporting and case management
- RL6 / Converge Risk management and patient safety reporting
- TMS (Accruent) Facilities management and work order tracking
- Trane / Tracer Ensemble HVAC system monitoring and control
#J-18808-Ljbffr
Application /Support Analyst employer: Luxoft
Contact Detail:
Luxoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application /Support Analyst
✨Tip Number 1
Familiarise yourself with the specific non-clinical applications mentioned in the job description. Understanding how systems like HVAC and facilities management work will give you an edge during interviews.
✨Tip Number 2
Network with professionals already working in healthcare IT. They can provide insights into the daily operations and challenges of the role, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of situations where you've successfully troubleshot issues or improved processes, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and teamwork abilities by highlighting experiences where you've collaborated with different departments. This is crucial in a cross-functional role like this one, so be ready to discuss your approach.
We think you need these skills to ace Application /Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application/Support Analyst in a healthcare setting. Familiarise yourself with the specific applications mentioned in the job description and how they support hospital operations.
Tailor Your CV: Highlight your IT experience, especially any roles that involved troubleshooting, maintenance, or support of non-clinical applications. Emphasise your critical thinking and problem-solving skills, as well as your ability to work cross-functionally.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in this role and how your background aligns with the requirements. Mention any relevant experience with the specific systems listed, such as HVAC or facilities management, to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, as excellent communication skills are essential for this role.
How to prepare for a job interview at Luxoft
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Application/Support Analyst. Familiarise yourself with how non-clinical applications support hospital operations, as this will help you answer questions more effectively.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot and maintained software applications. Highlight your critical thinking abilities and how you've approached complex issues in the past.
✨Communicate Effectively
Since this role involves cross-functional coordination, practice articulating your thoughts clearly. Be ready to demonstrate your communication skills and how you work collaboratively with different departments.
✨Familiarise with Relevant Systems
Research the non-clinical systems mentioned in the job description, such as HVAC and facilities management. Showing knowledge about these systems can set you apart and demonstrate your commitment to the role.
