At a Glance
- Tasks: Empower your community with energy-saving advice and support sustainability initiatives.
- Company: Join Utilita Energy, a leader in fair and flexible energy services.
- Benefits: Enjoy 25 days leave, private healthcare, and a structured bonus scheme.
- Other info: Be part of a dynamic team driving positive change in your community.
- Why this job: Make a real difference while building a career in sustainability.
- Qualifications: Passion for helping others and great communication skills required.
The predicted salary is between 27976 - 27976 € per year.
Join Us as an Energy Expert in our Leith Hub – Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our Leith Energy Hub team, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing: As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services. You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services. Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.
Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility. By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For:
- A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
- A passion for helping people and making a difference.
- Great communication skills across all channels.
- A proactive, can-do attitude.
Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About us: Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Retail Assistant employer: Luxion
At Utilita Energy, we pride ourselves on being an exceptional employer that champions sustainability and community engagement. Our Leith Hub offers a vibrant work culture where employees are empowered to make a real difference, supported by comprehensive benefits including a structured bonus scheme, generous leave, and opportunities for personal growth. Join us in our mission to create a cleaner, more connected future while enjoying exclusive perks and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Utilita Energy and their sustainability initiatives. This will not only show your genuine interest but also help you connect your values with theirs during the conversation.
✨Tip Number 2
Practice your communication skills! As a Retail Assistant, you'll need to engage with customers effectively. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show your passion for sustainability! Be ready to share examples of how you've contributed to environmental causes or community projects in the past. This will highlight your commitment to the role and resonate with the company's mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Utilita Energy.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Passion for Sustainability:Make sure to highlight your genuine interest in sustainability and community engagement in your application. We love seeing candidates who are passionate about making a difference, so let that shine through!
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Tailor your application to reflect the specific skills and experiences that match the Retail Assistant role. We want to see how you can contribute to our mission.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use everyday language to explain your experiences and skills, just like you would when talking to a customer. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Luxion
✨Know Your Stuff About Sustainability
Before the interview, brush up on sustainability topics and how they relate to energy usage. Be ready to discuss your passion for helping the community and how you can contribute to their mission of reducing carbon footprints.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex energy concepts in simple terms. Role-play with a friend or family member to get comfortable with translating technical jargon into everyday language.
✨Show Your Proactive Attitude
Think of examples from your past where you took initiative, whether in a job or volunteer setting. Be prepared to share these stories during the interview to demonstrate your can-do attitude and commitment to making a difference.
✨Engage with Their Values
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. During the interview, align your answers with these values to show that you’re not just a fit for the role, but also for the company culture.
