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- Tasks: Lead major incident responses and drive rapid service restoration with confidence.
- Company: A leading UK tech company transforming the energy sector with smart data solutions.
- Benefits: Competitive salary, bonus scheme, 25 days leave, gym access, and health care benefits.
- Other info: Join a diverse team committed to innovation and community support.
- Why this job: Make a real impact by enhancing resilience and improving incident management processes.
- Qualifications: Strong understanding of ITIL processes and excellent leadership skills.
The predicted salary is between 67500 - 67500 ÂŁ per year.
We’re seeking an experienced Major Incident Manager who can take full ownership in leading our response with confidence and clarity. You’ll play a vital role in strengthening our resilience and elevating how our organisation manages critical incidents.
About us
We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry partners, our innovative platforms and energy data management solutions support a smarter, more sustainable future. Our passionate team of problem solvers is committed to building technology that truly makes a difference, and our promise is to put customers at the heart of everything we do.
What does this role involve?
As a Major Incident Manager, you will be the steady leader who brings structure and clarity when critical IT services are disrupted. You will coordinate with cross‑functional teams, guide decisions, and drive rapid service restoration to minimise customer and business impact. Your role will focus on strengthening our resilience. You’ll lead post‑incident reviews, support root cause analysis, and improve the processes that shape how we respond to major incidents. This includes helping define what “good” looks like and contributing to a more mature, effective incident management function. Developing others is a key part of the role. You’ll mentor and train the incident team, sharing best practice and raise capability across the operation. Working across multiple product groups and business areas, you’ll help align our approach to major incidents, ensuring consistency, professionalism, and continuous improvement across the organisation.
Who are we looking for?
We’re looking for someone who brings calm, structure, and direction to major incidents when things get challenging, someone who can turn confusion into clarity and guide teams throughout the organisation through critical incidents with confidence. You’ll have a strong understanding of ITIL processes, which will provide a structured and consistent approach to incident handling, enabling you to coordinate responses more effectively, reduce recovery time, and ensure that every major incident is managed with clarity, control, and accountability. You’ll be confident in leading insightful reviews, improve our processes, and help shape a stronger, more resilient organisation. Your coaching and mentoring skills will help strengthen the team’s capability, enabling others to adopt best practice and enhancing the overall performance of the major incident function. This role will involve on-call working on a rota basis (24/7). To be successful in this role you may be required to pass an enhanced security vetting process.
Benefits - available from day one!
- Bonus Scheme, made up of personal and company elements.
- Career progression, we’re an expanding organisation.
- 25 days annual leave plus bank holidays.
- Pension scheme, company contribution at 4% of your salary when you contribute 5%.
- Access to a free, fully equipped onsite gym, along with showers and changing facilities.
- The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.
- EV car scheme. Qualifying terms and conditions apply.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service – we pay three times your annual salary to your designated next of kin.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
- A paid volunteering day every year.
- Involvement in various fund-raising opportunities.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Major Incident Manager employer: Luxion
Contact Detail:
Luxion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Major Incident Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to incident management. We suggest you come up with examples from your past experiences that showcase your ability to lead during crises. Remember, confidence is key!
✨Tip Number 3
Don’t forget to research the company! Understanding our mission and values will help you tailor your responses and show us that you’re genuinely interested in being part of our team. Plus, it’ll give you some great talking points during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Major Incident Manager role. Highlight your experience with ITIL processes and any relevant incident management skills that align with what we’re looking for.
Showcase Your Leadership Skills: We want to see how you bring calm and structure during critical incidents. Share specific examples of how you've led teams through challenging situations and improved processes in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your experiences and achievements, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Luxion
✨Know Your ITIL Inside Out
As a Major Incident Manager, having a strong grasp of ITIL processes is crucial. Brush up on the key principles and be ready to discuss how you've applied them in past roles. This will show your potential employer that you can bring structure and consistency to incident handling.
✨Demonstrate Leadership Skills
Prepare examples of how you've led teams through critical incidents. Highlight your ability to turn confusion into clarity and guide others under pressure. This will showcase your calmness and direction during challenging situations, which is exactly what they’re looking for.
✨Showcase Your Coaching Experience
Since mentoring is a key part of the role, come prepared with specific instances where you've trained or developed team members. Discuss how you’ve shared best practices and improved team performance, as this aligns perfectly with their focus on strengthening resilience.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills during major incidents. Think about past experiences where you had to make quick decisions and how you managed the aftermath. This will demonstrate your ability to handle real-life challenges effectively.