At a Glance
- Tasks: Support and develop Frontline Customer Support agents while engaging directly with customers.
- Company: Join Luxion Group, a company that invests in your growth and values diversity.
- Benefits: Enjoy competitive salary, uncapped commission, 25 days leave, and private healthcare.
- Other info: Dynamic role with clear career progression and a supportive work environment.
- Why this job: Make a real impact by mentoring agents and shaping high-performing teams.
- Qualifications: Experience in sales, strong communication skills, and a full UK driving licence required.
The predicted salary is between 31443 - 31443 £ per year.
Location: London
Salary: £31,443, plus uncapped commission
Hours: 40 hours per week Monday - Friday
Luxion Group is looking for a driven and experienced Field-Based Mentor to support and develop our Frontline Customer Support agents across the London area. This is a field-based role where you’ll engage directly with customers while also coaching and mentoring new and existing team members. You’ll play a key role in shaping high-performing agents and ensuring a customer first mindset across your region.
As part of our Field Sales team, you will be the first point of contact for our door-to-door agents. Following a new agent training period, you will be supporting, coaching, and developing the agents for their first four weeks with us. As a Mentor you will conduct 1-2-1’s with new and existing agents, identify and implement development plans to ensure our agents exceed their targets. You will liaise with your Area Sales Manager on individual and team performances and deputise in their absence.
What do we need from you?
- As an experienced sales individual with a door-to-door background, you will be approachable and adaptable and willing to roll up your sleeves when needed.
- You will need to be a good communicator both verbally and written, with the ability to manage and prioritise your own workload.
- A full UK driving licence is required due to the travel requirements.
- A work vehicle is provided, for business use only.
The Important Things!
- Join a company that truly invests in you.
- Enjoy clear career and development opportunities.
- Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services.
- Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day.
- Plus, benefit from a generous pension contribution.
We’re more than a workplace, we’re a place to thrive.
About us
At Luxion Group, we prioritize smart, fair, and sustainable practices to address the complexities of modern technology and energy needs. Our comprehensive services, from installation to maintenance, ensure a seamless experience for our clients, with a strong emphasis on customer-first values. Join us on our journey towards a brighter, more sustainable future. Together, we can make a difference. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Mentor (South) in London employer: Luxion
At Luxion Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Mentor in London, you will benefit from clear career progression, generous leave, private healthcare, and a culture that champions diversity and inclusion. Join us to make a meaningful impact while enjoying unique perks like event tickets and paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (South) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Luxion Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Mentor role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to mentoring and coaching. Think about your past experiences and how they align with the job description. We want to see how you can shape high-performing agents!
✨Tip Number 3
Show off your adaptability! In your conversations, highlight times when you've had to roll up your sleeves and tackle challenges head-on. This is key for a field-based role where no two days are the same.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Luxion Group family!
We think you need these skills to ace Mentor (South) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Mentor role. Highlight your door-to-door sales experience and any coaching or mentoring you've done. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about mentoring and how you can support our agents. Be genuine and let your personality come through – we love authenticity!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to proofread – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Luxion Group!
How to prepare for a job interview at Luxion
✨Know Your Stuff
Before the interview, make sure you understand Luxion Group's mission and values. Familiarise yourself with their customer-first approach and how your experience as a mentor can contribute to shaping high-performing agents.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored others in the past. Highlight specific situations where your guidance led to improved performance or morale, especially in a sales environment.
✨Be Ready to Roll Up Your Sleeves
Since this role requires adaptability and hands-on support, be prepared to discuss times when you've taken initiative or gone above and beyond to help your team. This will show that you're not just a mentor but also a team player.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team's dynamics or the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
