At a Glance
- Tasks: Help customers manage their payments and build rapport through effective communication.
- Company: Join Utilita, a leading energy company focused on sustainability and innovation.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Other info: Access to training, career progression, and exciting competitions for tickets to events.
- Why this job: Make a real difference in customer lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in credit control or similar roles.
The predicted salary is between 27976 - 27976 € per year.
Location: Chandlers Ford/Hybrid
Salary: £27,976
Hours: Monday-Friday, 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA’s.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you:
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas.
- Time off – we give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community.
- Death in service – we pay three times your annual salary to your designated next of kin.
- Pension – we contribute 4% of your salary when you contribute 5%.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Credit Control Advisor employer: Luxion
Utilita is an exceptional employer located in Chandlers Ford, offering a vibrant work culture that champions diversity and inclusivity. With a strong focus on employee growth, we provide structured career progression pathways, comprehensive wellbeing support, and exciting perks such as a bonus scheme and access to exclusive event tickets. Join us and be part of a company that not only values your contributions but also prioritises your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Utilita. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Credit Control Advisor, you'll need to be a great communicator. Try role-playing with a friend or family member to get comfortable discussing payment plans and handling objections.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Think about times when you’ve turned a difficult situation into a positive outcome – this is what they want to hear!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Credit Control Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in credit control or similar environments, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your solution-focused mindset aligns with our values. Don’t forget to mention your passion for exceptional customer service!
Showcase Your Skills:In your application, be sure to highlight your ability to interpret complex data and multitask effectively. We love candidates who can demonstrate resilience and professionalism, so share examples of how you've excelled in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our awesome team at Utilita!
How to prepare for a job interview at Luxion
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and customer recoveries. Brush up on common terms and processes, so you can speak confidently about your experience and how it relates to the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or built rapport quickly—these stories will showcase your skills.
✨Be Solution-Focused
The job description highlights a solution-focused mindset. During the interview, be ready to discuss how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to find solutions.
✨Embrace Diversity
Utilita values diversity and inclusion, so be prepared to discuss how you can contribute to a positive workplace culture. Share experiences where you've worked with diverse teams or helped create an inclusive environment, showing that you align with their core values.
