At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while tackling queries and complaints.
- Company: Join a forward-thinking company that values diversity and collaboration.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous annual leave.
- Other info: Flexible hybrid work model with opportunities for professional development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and experience in customer management are essential.
The predicted salary is between 27976 - 27976 £ per year.
Salary: £27,976 per annum. Hours: Monday – Friday, 37.5 hours per week.
Responsibilities
- Handle incoming customer queries promptly and effectively, ensuring a high standard of service.
- Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations.
- Act as the primary point of contact for assigned customers and liaise closely with Sales Executives & Business Development Managers.
- Proactively manage business customer debt, addressing non‑payment issues in a timely manner.
- Support customers through the complaints process, ensuring a considerate and customer‑focused approach.
Qualifications & Skills
- Proactive and well‑organised, with strong communication skills.
- Experience in account or customer management, preferably in a commercial environment.
- Ability to work independently, managing a portfolio of commercial customers and coordinating with internal teams.
- Comfortable working from home with occasional office days (Colchester office – Monday).
- Commitment to diversity, inclusion and authentic collaboration.
Benefits
- Structured bonus scheme and clear career progression opportunities.
- 25 days annual leave, plus public holidays.
- Private healthcare access, mental wellbeing support and 24/7 GP and counselling services.
- Generous pension contribution.
- Paid volunteering day and exclusive discounts from Utilita Arenas.
Commercial Customer Account Manager in Colchester employer: Luxion Sales Limited
As a Commercial Customer Account Manager at our Colchester office, you will thrive in a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a structured bonus scheme, generous annual leave, and access to private healthcare, we are committed to providing our team with meaningful benefits and opportunities for advancement, all while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Account Manager in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Luxion Sales Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Luxion Sales Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Customer Account Manager in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Luxion Sales Limited:Your cover letter is your chance to shine! Tell us why you want to work at Luxion Sales Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Luxion Sales Limited!
How to prepare for a job interview at Luxion Sales Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
