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- Tasks: Monitor calls and provide feedback to ensure top-notch customer interactions.
- Company: Diverse customer service organisation committed to inclusion.
- Benefits: Flexible working options, part-time opportunities, and a supportive environment.
- Why this job: Join a team that values diversity and make a real difference in customer service.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Remote/hybrid work model with a focus on professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A diverse customer service organization is seeking a Call Quality and Compliance Officer to ensure high-quality customer interactions. In this role, you'll monitor calls and communications, provide feedback, and facilitate discussions to maintain consistent evaluations.
The ideal candidate will have strong communication skills and experience in a similar environment. If you value diversity and inclusion, we'd love to hear from you. This position offers flexibility with part-time options considered.
Call Quality & Compliance Specialist - Remote/Hybrid in Eastleigh employer: Luxion Group
Contact Detail:
Luxion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality & Compliance Specialist - Remote/Hybrid in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to folks in the customer service industry, especially those who work in call quality and compliance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call monitoring and feedback. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle quality assurance.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when sharing your thoughts. Remember, this role is all about ensuring high-quality interactions, so let your conversational skills shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Call Quality & Compliance Specialist - Remote/Hybrid in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and compliance. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ensuring high-quality customer interactions and how you can contribute to our diverse team at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Luxion Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Quality & Compliance Specialist. Familiarise yourself with what monitoring calls and providing feedback entails, as well as the importance of maintaining high-quality customer interactions.
✨Showcase Your Communication Skills
Since strong communication skills are key for this role, prepare to demonstrate them during the interview. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've effectively communicated feedback in previous roles.
✨Emphasise Your Experience
Highlight any relevant experience you have in customer service or compliance roles. Be specific about your past responsibilities and achievements, especially those that relate to call monitoring and quality assurance.
✨Align with Their Values
This organisation values diversity and inclusion, so be prepared to discuss how you embody these principles. Share examples of how you've contributed to a diverse work environment or how you’ve supported inclusive practices in your previous roles.
