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- Tasks: Ensure top-notch customer interactions by monitoring calls and providing feedback.
- Company: Join a diverse team at Luxion Group, committed to fairness and sustainability.
- Benefits: Competitive salary, flexible working options, and a supportive work-life balance.
- Why this job: Make a real impact on customer service quality while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunities for part-time hours and a culture that champions diversity.
The predicted salary is between 26208 - 29232 £ per year.
Location: Chandlers Ford / Remote (Onsite weekly team days Monday & Wednesday)
Salary: £26,208 per annum
Hours: 40 hours per week, Monday - Friday
Responsibilities:
- Play a vital part in ensuring consistency in the quality of customer interactions.
- Listen to recorded calls, monitor live chat and WhatsApp conversations between Customer Care Agents and customers.
- Observe and record compliance and service excellence, while providing insightful feedback to colleagues and leadership team.
- Support development and enhance continuous improvement.
- Lead on facilitating call levelling sessions both virtually & face to face.
- Maintain consistency in evaluations.
- Challenge decisions and articulate views effectively.
- Utilise strong influencing and negotiation skills to gain consensus.
Qualifications:
- Experience in a similar customer-focused environment.
- Strong written and verbal communication skills.
- Ability to facilitate sessions virtually and face-to-face.
- Commitment to diversity and inclusion.
We value work-life balance and aim to support our team wherever possible. If you’re looking for part-time hours or flexible working arrangements, we’re happy to discuss options.
Call Quality and Compliance Officer in Eastleigh employer: Luxion Group
Contact Detail:
Luxion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Quality and Compliance Officer in Eastleigh
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly, especially when discussing your experience in customer-focused environments.
✨Tip Number 3
Prepare some insightful questions to ask at the end of your interview. This shows that you're engaged and serious about the role. Think about asking how they measure success in the Call Quality and Compliance Officer position or what their approach is to fostering diversity and inclusion.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Call Quality and Compliance Officer in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Quality and Compliance Officer role. Highlight your experience in customer-focused environments and showcase your strong communication skills. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show your influencing and negotiation abilities. This will help us understand how you can contribute to maintaining service excellence.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for diversity and inclusion, and how it aligns with our core values. We’re looking for someone who can be their true self at work!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Luxion Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Quality and Compliance Officer. Familiarise yourself with what good customer interactions look like and be ready to discuss your previous experiences in similar environments.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare examples of how you've effectively communicated feedback or facilitated sessions in the past.
✨Be Ready to Influence
This position requires influencing and negotiation skills. Think of scenarios where you've successfully gained consensus or challenged decisions. Be prepared to share these examples during your interview to demonstrate your capability.
✨Embrace Diversity and Inclusion
The company values diversity and inclusion, so be ready to discuss how you can contribute to this culture. Share your thoughts on why it's important and any experiences you have that align with these values.
