Luxe Talent, an international recruitment and selection agency specialising in fashion, luxury, retail and FMCG, is seeking a E-Commerce Manager for an international Beauty, Wellness and Home group in London.
Revenue, Performance & Trading
- Own e-commerce revenue and profitability delivery across three EMEA DTC brands, excluding the professional channel.
- Translate trading insights into on-site actions that improve profitability, basket size, average order value (AOV), upselling and cross-selling, while supporting the clearance of excess and obsolete inventory.
- Brief e-commerce specialists on initiatives designed to improve conversion rate (CVR) and other key on-site performance metrics.
- Work with the E-commerce Trading Manager to plan seasonal promotions for each brand, generating revenue while protecting brand equity.
- Ensure all sites are effectively merchandised in line with product priorities and regional strategy.
- Manage and coach e-commerce specialists to maximise the use of platform software and site capabilities across Magento and Shopify Plus.
- Act as the main point of contact for development tickets across all three sites, coordinating with the internal development team to ensure work is prioritised and delivered to agreed timelines.
- Approve site content updates and functional releases, ensuring relevant stakeholders follow e-commerce best practices.
- Implement a robust approach to technical and on-page SEO, supporting and training the e-commerce specialists in its application.
- Improve site performance through A/B testing and foster a strong test-and-learn culture across the team.
- Lead the e-commerce channel contribution to projects affecting the EMEA DTC websites.
- Stay informed about industry trends, platform updates and emerging technologies, recommending improvements where they can benefit the business.
User Experience & Design
- Own the on-site customer journey and user experience, using indicators such as bounce and exit rates, rage clicks and page-error reporting to identify and brief improvements.
- Lead enhancements to website navigation, product pages, checkout journeys and mobile responsiveness across both platforms.
- Work closely with the Centre of Excellence (COE) content team to approve branded content and ensure the brand is represented consistently and effectively.
- Optimise guided-selling experiences to increase revenue while delivering a strong brand experience.
- Ensure website content is accurate and complies with applicable accessibility standards, including WCAG, ADA and EAA requirements.
- Manage, coach and mentor a team of three e-commerce specialists and one contractor.
- Support ongoing development and performance improvement, acting as the escalation point for issues relating to the e-commerce stores and supporting software.
Agency Management
- Manage the relationship with SEO agency partners, ensuring activity supports organic growth and that technical improvements to the site infrastructure are clearly briefed.
- Lead quarterly business reviews (QBRs), setting clear strategic direction and ensuring agency activity is aligned with business priorities and measurable value.
Requirements
Skills and Qualifications needed to be successful in this role:
- Around five years of experience in an e-commerce merchandising role.
- Expertise with e-commerce systems and a strong understanding of the direct-to-consumer (DTC) business model.
- High level of technical proficiency with Magento and Shopify Plus.
- Experience managing, coaching or leading a team.
- A proactive, commercially minded approach to problem-solving and online merchandising.
- Strong understanding of on-site user experience, conversion optimisation and SEO best practices.
The offer:
- Competitive compensation package depending on experience and skills
- Mobility allowance
- Flexible work policy with regards to working hours and work from home
- Increased flexi-days package after 1 year of service
- Modern office with collaborative workspaces
- Employee assistance counselling line
- Employee discounts on all our EMEA products
- Lunch and Learns
- Company closure between Christmas and New Year’s
- Employee Stock Purchase Plan
- The chance to work in an international, diverse, and inclusive environment
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E-Commerce Manager employer: LUXE TALENT
As a Luxury Fragrance Advisor with our prestigious Italian beauty brand in London, you will thrive in a vibrant and supportive work culture that values exceptional client service and expertise in luxury retail. We offer competitive incentives, continuous training, and opportunities for personal growth, ensuring that you not only excel in your role but also develop your career within the beauty industry. Join us to be part of a team that celebrates creativity and passion for fine fragrances in one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like LUXE TALENT are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to LUXE TALENT for the E-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at LUXE TALENT as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out LUXE TALENT’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at LUXE TALENT, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with LUXE TALENT's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at LUXE TALENT. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at LUXE TALENT
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that LUXE TALENT uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at LUXE TALENT. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
