Retail Assistant General Manager

From Luxe Talent, an international consultancy specialising in recruitment, selection, and training, we are currently looking for a Retail Assistant General Manager for one of our clients, an important international Premium Retail & Hospitality brand, for their business in London.

• Lead the day-to-day retail operations, ensuring the business maximises its commercial potential while maintaining exceptional operational and service standards.
• Take ownership of the department’s financial performance and P&L, driving profitability, sales growth, and operational efficiency.
• Lead, motivate, and develop a diverse team, including managers and wider retail staff, creating a high-performing and positive working environment.
• Take responsibility for the full employee lifecycle, supporting recruitment, onboarding, training, coaching, development, performance management, and retention.
• Build a culture of high morale, engagement, accountability, and continuous development, while maintaining a low staff turnover.
• Deliver an authentic and exceptional Guest Experience, ensuring service consistently exceeds customer expectations.
• Ensure the retail environment is visually inviting and commercially effective, working closely with Visual Merchandising to maintain high presentation standards.
• Monitor and maintain appropriate stock levels and inventory, ensuring product availability supports commercial objectives.
• Oversee ordering and stock management processes, ensuring efficient inventory control and minimising losses.
• Develop innovative sales and marketing initiatives to drive revenue, increase market share, and maximise commercial opportunities.
• Analyse business performance and identify opportunities to improve sales, profitability, productivity, and customer engagement.
• Coordinate operations effectively between different departments, ensuring strong communication and collaboration across the business.
• Build and maintain strong relationships with internal stakeholders, clients, guests, owners, investors, and the wider business community.
• Represent the business professionally at client functions, events, designated parties, and local activations, ensuring guest satisfaction and supporting future business opportunities.
• Develop new opportunities to increase sales and market share, including participation in local events and community initiatives.
• Build and maintain positive relationships within the local business and social community, strengthening the brand’s presence and commercial network.
• Coach and support employees who do not meet expected standards, taking appropriate action to maintain a consistently high-performing workforce.
• Ensure all team members understand and meet company standards, policies, and expectations.
• Promote a strong culture of teamwork and collaboration, ensuring all employees work together to deliver an outstanding guest experience.
• Ensure compliance with Health & Safety, food safety, and operational regulations.
• Operate with the highest level of integrity and professionalism, protecting the reputation and image of the brand.
• Support the company’s sustainability initiatives and programmes designed to reduce environmental impact.
• Report directly to the General Manager, working closely with them to drive the overall performance and development of the business.
• Proven management experience within a fast-paced retail, hospitality, premium environment.
• Proven experience managing managers and wider teams, with the ability to lead through multiple levels of responsibility.
• Strong commercial awareness and proven experience managing P&L, budgets, sales performance, and profitability.
• Proven ability to make high-quality and complex business decisions in a fast-paced environment.
• Strong leadership, coaching, and people management skills, with a focus on employee development and retention.
• Strong understanding of sales and marketing concepts, with the creativity to develop new initiatives that drive revenue and market share.
• Strong organisational skills and the ability to coordinate multiple departments and priorities effectively.
• Knowledge and understanding of Health & Safety and food safety regulations.
• Ability to communicate complex or technical information clearly, both verbally and in writing.
• A relevant level of education is required.
• Fluent English is essential; additional languages will be considered a plus.

• What the Company Offers:

  • The opportunity to join an important international Premium brand in a senior leadership position.
  • A highly visible role with significant responsibility for commercial performance, people development, and operational excellence.
  • The opportunity to work closely with the General Manager and contribute to the continued growth of the business.
  • A dynamic, fast-paced, and international working environment.
  • Opportunities for professional growth, leadership development, and career progression.
  • The opportunity to represent an internationally recognised brand at exclusive events, client functions, and local activations.

Retail Assistant General Manager • London, London, United Kingdom