At a Glance
- Tasks: Be the hero installing and maintaining game-changing water systems for happy customers.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, monthly incentives, personal use of company van, and 23 days holiday.
- Other info: Full training provided; must live within SE, SW, or SM postcodes.
- Why this job: Make a real impact on people's lives while enjoying excellent career growth opportunities.
- Qualifications: Field service experience, problem-solving skills, and a valid driver's licence required.
The predicted salary is between 29000 - 32000 £ per year.
We are looking for a Field Service Engineer in South London (SE, SW, SM postcodes) to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease.
- A track record of being as reliable as their products.
- First class communication and people skills!
- Ability to work independently and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
*Please note candidates must also live within the SE, SW or SM postcodes to be considered*
Salary, perks & incentives:
The company offers a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
The company also offers:
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.*
Field Service Engineer employer: LUXE Recruitment
Join a rapidly expanding and innovative subscription-based business in the water systems sector as a Field Service Engineer in South London. With a strong emphasis on company culture, this employer offers competitive salaries, generous incentives, and ample opportunities for personal and professional growth, all while making a positive impact on the lives of customers. Enjoy a supportive work environment that values your contributions and provides full training to help you succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company culture before your interview! Check out their website and social media to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an awesome experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Brush up on your problem-solving skills! They want someone who can tackle challenges like a pro. Think of some tricky situations you've faced in previous roles and how you resolved them. This will show them you're the reliable candidate they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining this innovative team. So, get your application in and let’s make it happen!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer service or fieldwork.
Tailor Your Experience:Make sure to highlight your relevant experience in field service or similar roles. We’re looking for those problem-solving skills and customer service excellence, so don’t be shy about showcasing your past successes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at LUXE Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. This business places a strong emphasis on company culture, so be ready to discuss how your personality and work ethic align with their mission of helping people live healthier lives.
✨Show Off Your Customer Service Skills
As a Field Service Engineer, you'll need to provide an awesome customer experience. Prepare examples from your past roles where you went above and beyond for customers. Highlight your communication skills and how you handle challenges to ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and problem-solving skills. Think of specific instances where you've tackled issues effectively in previous field service or delivery roles. Be ready to explain your thought process and how you can apply those skills to this position.
✨Prepare for Practical Scenarios
Since the job involves installations and repairs, be prepared for practical questions or scenarios during the interview. Brush up on basic plumbing tasks and think about how you would approach common issues that might arise in the field. Showing your readiness to learn and adapt will impress the interviewers.
