At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join an award-winning business in the property sector with a strong reputation.
- Benefits: Enjoy hybrid working, bonuses, pension, private medical cover, and recognition awards.
- Other info: Great career growth opportunities in a collaborative and flexible environment.
- Why this job: Be part of a dynamic team and make a real difference in IT support.
- Qualifications: Experience in 1st or 2nd line IT support and strong troubleshooting skills.
The predicted salary is between 32000 - 35000 £ per year.
This IT Support Analyst opportunity is with a well-established, award-winning business based in Stansted Mountfitchet. Joining this team offers the chance to be part of a reputable business known for its impact in the property sector and its dedication to professional development.
Perks & Incentives
- Employees benefit from hybrid working options (2 days from home).
- Excellent perks, such as bonuses, pension, private medical cover, and employee recognition awards.
Role Overview
The IT Support Analyst will play a crucial role in providing high-quality technical support to end users across the business, acting as the first point of contact for IT issues, diagnosing & resolving incidents, managing service requests, and escalating problems where necessary.
Responsibilities
- 1st Line Support
- Act as the initial point of contact for all IT-related queries via phone, email, or service desk system.
- Log, categorise, and prioritise incidents and service requests.
- Ensure all tickets are updated with accurate and timely information.
- Communicate clearly with users, providing updates and managing expectations.
- Maintain high levels of customer service and user satisfaction.
- Manage the transfer of and timely resolution of support tickets to external support partner.
- 2nd Line Support
- Investigate and resolve more complex technical issues.
- Support desktop environments including Windows OS, Microsoft 365, and standard business applications.
- Manage user accounts, permissions, and group policies within Active Directory / Entra ID.
- Troubleshoot hardware issues (laptops, desktops, printers, mobile devices).
- Diagnose network connectivity issues (LAN/Wi-Fi/VPN).
- Support collaboration tools such as Microsoft Teams, SharePoint, and OneDrive.
- Liaise with third-party suppliers and escalate issues where required.
- Assist with system builds, configuration, and software deployments.
- Additional Duties
- Support onboarding and offboarding processes (user setup, equipment provisioning, access management, IT inductions).
- Maintain IT documentation, knowledge base articles, and standard operating procedures.
- IT stock management.
- Assist in IT projects and system improvements where required.
- Monitor system alerts and take proactive action where necessary.
- Ensure compliance with IT security policies and data protection standards.
- Occasional visits to our satellite sites to support the teams and support the IT Manager in setting up site office infrastructure.
Requirements
- Must live within 30 minutes of Stansted Mountfitchet (essential).
- Experience in a 1st or 2nd line IT support role.
- Strong troubleshooting and problem-solving skills.
- Good working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), Active Directory / Entra ID.
- Understanding of basic networking concepts (DNS, DHCP, TCP/IP).
- Excellent communication and customer service skills.
Additional Information
The IT Support Analyst will be part of a close-knit IT team reporting to the IT Manager. The role is based at the company’s office with options for hybrid working, supporting a collaborative and flexible working culture.
Salary
Competitive salary of up to £35,000 (dependent on experience). Please apply today for more information.
Locations
IT Support Analyst in Essex, Stansted employer: LUXE Recruitment
Join a well-established and award-winning business in Stansted Mountfitchet as an IT Support Analyst, where you will be part of a dynamic team dedicated to professional development and excellence in the property sector. Enjoy the benefits of hybrid working, competitive salary, bonuses, private medical cover, and a culture that values employee recognition and growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Essex, Stansted
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LUXE Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LUXE Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LUXE Recruitment!
✨Direct Apply to LUXE Recruitment
Let's not forget to apply directly through the LUXE Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Essex, Stansted
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LUXE Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LUXE Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LUXE Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
