At a Glance
- Tasks: Be the hero installing and maintaining game-changing water systems for customers.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, company vehicle, work uniform, and 23 days holiday plus Bank Holidays.
- Other info: Full training provided; strong emphasis on company culture and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: Experience in field service or similar roles; hands-on technical skills are a plus.
The predicted salary is between 28000 - 30000 £ per year.
We're looking for a Field Service Engineer in the Reading & Guilford area! This is an opportunity to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping hundreds of thousands of people every day to live healthier lives. The role would suit somebody with experience working on the road to a schedule or route, and hands-on technical skills in fitting, fixing, fault finding or repairs.
This business places a strong emphasis on company culture, with incentives designed to recognise hard work and give employees the opportunity to achieve strong on-target earnings. The role does not require specific industry experience as full training will be provided. However, you must drive, have experience in a field service, delivery or similar 'road-based' role, and be confident using tools and tackling practical, technical tasks. Your hands-on experience could come from a trade, mechanics, maintenance, appliance repairs or a similar background.
The Role
- Covering your allocated region and assisting others in your team if needed.
- Installing or repairing systems for customers in their homes.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Ensuring all work is completed to the highest standards, leaving homes clean and tidy.
- Setting up and demonstrating the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with customers and the scheduling and stock teams to ensure issues are swiftly resolved.
- Going out of your way to drive positive reviews and customer recommendations.
- Following all Standard Operating Procedures and defined processes, using a handheld PDA to access your schedule and accurately record job updates.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
About YOU!
- Located within the RG or GU postcodes - please note this is essential.
- Experience in a field service, delivery or similar road-based role, working to a schedule or route and understanding that timings can vary from day to day.
- A practical, technical mind, with hands-on experience fitting, fixing or fault finding using tools or equipment.
- Plumbing experience isn't essential as you'll receive full product and installation training, but backgrounds could include trade, mechanics, maintenance, appliance repair etc.
- Strong customer service focus and understanding the importance of the customer experience.
- Experience working in customer's homes would be an advantage, but customer service skills gained in other settings, including retail, are also valued.
- Excellent attitude and values built around work ethic, the ambition to do well, and being rewarded for hard work.
- A team player who supports colleagues and works with others to solve problems when things don't go to plan.
- Comfortable using basic technology, such as a handheld device or app, for schedules and job updates.
- Able to work independently, juggle priorities and communicate promptly when plans change.
- A positive, proactive attitude and the ambition to do well, develop your skills and grow with the business.
- A valid driver's licence and a good driving record.
Salary, perks & incentives:
The company offer a competitive basic salary of £28,000-£30,000 (depending on experience), with an OTE of up to £38,000 and potentially beyond. This is based on a 37.5-hour, Monday-Friday working week. As with many field-based roles, daily start and finish times can vary depending on your route, travel and the jobs allocated. You will also benefit from a company vehicle which can be used for personal use, all work travel expenses covered, work uniform, 23 days' holiday plus Bank Holidays, and progression opportunities for the right people.
Field Service Engineer in Surrey employer: LUXE Recruitment Ltd
Join a dynamic and innovative subscription-based business in the water systems sector, where your role as a Field Service Engineer will not only contribute to the health and well-being of countless individuals but also offer you a supportive work culture that prioritises employee growth and development. With a strong emphasis on collaboration and a range of attractive perks, this rapidly expanding company in South London is dedicated to fostering a rewarding environment for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Surrey
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to LUXE Recruitment Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for LUXE Recruitment Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up LUXE Recruitment Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Surrey
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at LUXE Recruitment Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at LUXE Recruitment Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at LUXE Recruitment Ltd.
How to prepare for a job interview at LUXE Recruitment Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that LUXE Recruitment Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in LUXE Recruitment Ltd but also helps you get a feel for whether you’d thrive in that environment.
