At a Glance
- Tasks: Be the hero ensuring customers enjoy their water systems with installations and maintenance.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, monthly incentives, personal use of company van, and 23 days holiday.
- Other info: Full training provided; must live within SE, SW, or SM postcodes.
- Why this job: Make a real difference in people's lives while enjoying excellent career growth opportunities.
- Qualifications: Experience in field service or similar roles, excellent customer service skills, and a valid driver's licence.
The predicted salary is between 29000 - 32000 £ per year.
We are looking for a Field Service Engineer in South London (SE, SW, SM postcodes) to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!), but full training will be provided!
- A track record of being as reliable as their products - someone who's as dependable as the sunrise.
- First class communication and people skills!
- Ability to work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
- Please note candidates must also live within the SE, SW or SM postcodes to be considered.
Salary, perks & incentives:
The company offers a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
The company also offers/provides:
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.
Field Service Engineer in Ruislip employer: Luxe Recruitment Ltd
Join a rapidly expanding and innovative subscription-based business in the water systems sector as a Field Service Engineer in South London. With a strong emphasis on company culture, this employer offers competitive salaries, generous holiday allowances, and numerous incentives to reward excellent service. You'll benefit from full training, ample progression opportunities, and a supportive work environment that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Ruislip
✨Tip Number 1
Get to know the company culture before your interview! Check out their website and social media to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an awesome experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Brush up on your problem-solving skills! As a Field Service Engineer, you'll need to tackle issues on the spot. Think of some common challenges you might face in the role and how you'd approach fixing them. This will impress your interviewers!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining this innovative team. So, get your application in and let’s make it happen!
We think you need these skills to ace Field Service Engineer in Ruislip
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience in field service or similar roles. We want to see how your problem-solving skills and customer service expertise can shine through in your application!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Field Service Engineer role. Mention your ability to tackle plumbing tasks and your knack for providing top-notch customer experiences.
Be Personable:We love a winning smile and an engaging personality! Let your character come through in your cover letter. Share a brief story that showcases your communication skills and reliability.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at Luxe Recruitment Ltd
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. Since they emphasise a strong company culture, understanding their mission in helping people live healthier lives will show that you're genuinely interested and aligned with their goals.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your ability to provide an awesome customer experience, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where your problem-solving skills made a difference. This will highlight your capability to identify and fix issues on the first visit, which is a big part of the job.
✨Prepare for Practical Questions
Since the role involves basic plumbing tasks, be prepared for practical questions or scenarios during the interview. Brush up on your knowledge of water systems and think about how you'd approach common installation or repair tasks. This will show that you're ready to hit the ground running!
