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For Companies At a Glance
- Tasks: Be the hero ensuring customers enjoy their water systems with installations and maintenance.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, monthly incentives, personal use of company van, and 23 days holiday.
- Why this job: Make a real impact on people's lives while enjoying excellent career growth opportunities.
- Qualifications: Experience in field service or similar roles, excellent customer service skills, and a valid driver's licence.
- Other info: Full training provided; must live within NW/N/EN/HA postcodes.
The predicted salary is between 29000 - 32000 £ per year.
We are looking for Field Service Engineers in North & West London (NW / N / EN & HA postcodes) to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- As a Field Service Engineer, you will ensure customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction.
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Providing an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensuring all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Setting up and demonstrating the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Driving positive reviews and customer recommendations.
- Following all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Recording all stock consumption accurately to ensure your van stock aligns to system counts.
- Completing all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackling basic plumbing tasks with ease; we are looking for someone who can navigate pipes like Mario (or Luigi!), but full training will be provided!
- A track record of being as reliable as their products; someone who is as dependable as the sunrise.
- First-class communication and people skills!
- Ability to work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
- Please note candidates must also live within the NW / N / EN or HA postcodes to be considered.
Salary, perks & incentives:
- The company offers a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses.
- This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
- The company also offers/provides:
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.
Field Service Engineer in New London employer: LUXE Recruitment Ltd
Contact Detail:
LUXE Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in New London
✨Tip Number 1
Get to know the company culture before your interview! Check out their website and social media to see how they engage with their team and customers. This will help you connect during your chat and show that you're genuinely interested in being part of their awesome team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an amazing experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories to impress them during the interview.
✨Tip Number 3
Brush up on your problem-solving skills! They want someone who can tackle challenges like a pro. Think of some tricky situations you've faced in previous roles and how you resolved them. This will show you're the reliable candidate they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining this innovative company right from the start. So, get your application in and let’s make it happen!
We think you need these skills to ace Field Service Engineer in New London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous field service experience. We want to see how you've tackled challenges and provided excellent customer service in the past. Don’t be shy – let us know what makes you a star!
Be Personable: Remember, we’re looking for someone with a winning smile and engaging personality! Use your application to showcase your communication skills and how you connect with customers. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to our job description. Mention specific skills that align with what we’re looking for, like problem-solving and reliability. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it’s a great way to explore more about our company culture and perks!
How to prepare for a job interview at LUXE Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their water systems and think about how your previous field service experience can relate to this role. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your People Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative situation into a positive one – this will highlight your problem-solving skills and ability to connect with people.
✨Demonstrate Your Reliability
The company values dependability, so come prepared with examples that showcase your reliability. Whether it’s meeting deadlines or maintaining high standards in your previous roles, share specific instances where you’ve gone above and beyond to ensure everything runs smoothly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.