Refurbishment Technician in Guildford

We are looking for a Refurb Technician in Redhill to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers and other staff to incentivise excellent service. It does not require specific industry experience as full product training will be provided; however, you must have technical experience (ideally in white goods).

The Role

As a Refurb Technician, your primary focus will be leading the refurbishment process of returned water systems, ensuring every unit is restored to peak performance and ready to delight customers once again. You will combine hands-on technical expertise with leadership skills to drive quality, efficiency, and continuous improvement across the refurb centre. From diagnosing faults to implementing process enhancements, you will be at the heart of our mission to deliver flawless water systems with zero compromise.

This includes:

• Diagnosing root causes of product returns and refurbishments of returned or broken water home systems, following specifications and training provided by the Quality Manager.
• Ensuring all repairs are completed correctly the first time to prevent repeat returns.
• Maintaining high standards of technical accuracy and attention to detail.
• Collaborating with the Quality Manager to identify recurring issues and suggest process improvements.
• Following all Standard Operating Procedures (SOPs) and process guidelines.
• Accurately recording stock usage and refurbishment data in internal systems.
• Ensuring refurb centre stock aligns with system counts through regular audits.
• Completing scheduled stock takes with precision and timeliness.
• Organising stock transfers of refurbished machines to our distribution centre, ensuring timely and accurate movement of goods.
• Liaising with the Supply Chain Planning team to communicate stock requirements and support inventory forecasting.
• Occasional field work and travel to the London office (on a quarterly basis).

This role will also include cover in the Installation / Field Service team during busy periods, so candidates will need to be willing to work on the road in residential, customer-facing environments from time to time.

About YOU!

Candidates will need a winning smile and an engaging personality, as well as:

• A history of being a star in a previous technical role.
• Problem-solving skills that make challenges disappear.
• The ability to tackle basic plumbing tasks with ease; we are looking for someone who can navigate pipes like Mario (or Luigi!), although full training will be given!
• A track record of being as reliable as our purified water; we want someone who’s as dependable as the sunrise.
• Top-notch communication and people skills.
• The ability to work independently like a pro and know how to juggle priorities.
• A valid driver’s licence and a squeaky-clean driving record.
• A Fork Lift licence preferred, but not essential as training will be provided.
• Candidates must be based within 30 minutes of Redhill.

Salary, perks & incentives:

The company offers a competitive basic salary of up to £30,000, with a total OTE of up to £34,500 (including monthly team & personal incentives). The company also offers:

• Company vehicle.
• Incentives to boost your earnings.
• 23 days holiday plus bank holidays.
• Monthly on target bonus.
• Sleek uniform provided.
• All travel expenses paid for.
• Company events.
• Wellbeing App with lifestyle discounts.

To find out more please apply today!