At a Glance
- Tasks: Be the hero ensuring customers enjoy their water systems with installations and maintenance.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, monthly incentives, personal use of company van, and 23 days holiday.
- Other info: Full training provided; must live within SE, SW, or SM postcodes.
- Why this job: Make a real impact on people's lives while enjoying excellent career growth opportunities.
- Qualifications: Field service experience, problem-solving skills, and a valid driver's licence required.
The predicted salary is between 29000 - 32000 £ per year.
We are looking for a Field Service Engineer in South London (SE, SW, SM postcodes) to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease.
- A track record of being as reliable as their products.
- First class communication and people skills!
- Ability to work independently and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
*Please note candidates must also live within the SE, SW or SM postcodes to be considered*
Salary, perks & incentives:
The company offers a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
The company also offers:
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.*
Field Service Engineer employer: Luxe Recruitment Ltd
Join a rapidly expanding and innovative subscription-based business in the water systems sector as a Field Service Engineer in South London. With a strong emphasis on company culture, you'll enjoy competitive salaries, monthly incentives, and opportunities for personal growth while making a positive impact on customers' lives. The supportive work environment fosters teamwork and rewards excellence, ensuring you thrive in your role and contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an awesome experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. This will demonstrate that you can handle the unexpected, just like a true Field Service Engineer should!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity to be part of something great!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you tick, especially your passion for customer service and problem-solving.
Tailor Your Experience:Make sure to highlight your relevant experience in field service or similar roles. We’re looking for those star qualities, so don’t be shy about showcasing your achievements and how they relate to the Field Service Engineer role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team. Remember, we love a tidy presentation!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Luxe Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of field service engineering and the specific water systems the company uses. Brush up on common plumbing tasks and be ready to discuss how your previous experience has prepared you for this role.
✨Show Off Your People Skills
Since customer service is key in this role, think of examples from your past jobs where you’ve gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your excellent communication and problem-solving skills.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you’ll need to showcase your problem-solving abilities. Practice thinking on your feet by considering how you would handle common issues that might arise during installations or repairs.
✨Highlight Your Reliability
The company values dependability, so come prepared with examples that illustrate your reliability in previous roles. Whether it’s meeting deadlines or maintaining a clean driving record, showing that you can be counted on will set you apart from other candidates.
