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For Companies At a Glance
- Tasks: Be the hero installing and maintaining game-changing water systems for customers.
- Company: Join a rapidly expanding, innovative subscription-based business in the water sector.
- Benefits: Competitive salary, monthly bonuses, travel expenses, and 23 days holiday.
- Why this job: Make a real difference in people's lives while enjoying great perks and career growth.
- Qualifications: Field service experience, excellent customer service skills, and a valid driver's licence.
- Other info: Full training provided; must live in S, SE, or E postcodes.
The predicted salary is between 28000 - 30000 £ per year.
We are looking for Field Service Engineers in South / East London (S, SE or E postcodes) to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease.
- A track record of being as reliable as their products.
- First class communication and people skills!
- Ability to work independently and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
*Please note candidates must live in either the S, SE, or E postcodes to be considered*
Salary, perks & incentives:
The company offers a competitive salary of £28,000 - £30,000 (depending on experience) with multiple monthly bonuses that can total circa £250 per month (an extra £3,000pa). This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
The company also offers:
- Progression opportunities as the company continues to expand.
- An incentive programme offering circa £250pm.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.*
Field Service Engineer employer: LUXE Recruitment Ltd
Contact Detail:
LUXE Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect during the chat and show you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an awesome experience, think of examples from your past jobs where you went above and beyond for customers. Share these stories in your interview!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. They want someone who can fix issues on the spot, so highlight your quick thinking and reliability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team. Don’t forget to mention your location in the S, SE, or E postcodes to meet their criteria!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show off your enthusiasm for the role. Remember, we’re looking for someone with a winning smile and engaging personality!
Highlight Relevant Experience: Even if you don’t have direct experience in the water systems sector, we value your background in field service or similar roles. Make sure to highlight any relevant skills and experiences that demonstrate your problem-solving abilities and customer service expertise.
Tailor Your Application: Take a moment to tailor your application to our job description. Mention specific responsibilities from the role that excite you and how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to potentially joining our amazing team!
How to prepare for a job interview at LUXE Recruitment Ltd
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. Since they emphasise a strong company culture, showing that you align with their values and understand their mission in the water systems sector will make a great impression.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your ability to provide an awesome customer experience, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where your problem-solving skills made a difference. This will show that you're capable of identifying and fixing issues quickly, just like they want.
✨Prepare for Practical Scenarios
Since the role involves installations and basic plumbing tasks, be prepared for practical questions or scenarios during the interview. Brush up on your technical knowledge and think about how you'd approach common issues. This will help you stand out as a reliable candidate.