At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Award-winning business in the property sector with a strong focus on professional development.
- Benefits: Enjoy hybrid working, bonuses, pension, private medical cover, and employee recognition awards.
- Other info: Collaborative culture with opportunities for career growth and skill enhancement.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in 1st or 2nd line IT support and strong troubleshooting skills.
The predicted salary is between 35000 - 35000 £ per year.
This IT Support Analyst opportunity is with a well-established, award-winning business based in Stansted Mountfitchet. Joining this team offers the chance to be part of a reputable business known for its impact in the property sector and its dedication to professional development.
Perks & Incentives
Employees benefit from hybrid working options (2 days from home) and excellent perks, such as bonuses, pension, private medical cover, and employee recognition awards.
Role Overview
The IT Support Analyst will play a crucial role in providing high-quality technical support to end users across the business, acting as the first point of contact for IT issues, diagnosing & resolving incidents, managing service requests, and escalating problems where necessary.
Responsibilities
- 1st Line Support
- Act as the initial point of contact for all IT-related queries via phone, email, or service desk system.
- Log, categorise, and prioritise incidents and service requests.
- Ensure all tickets are updated with accurate and timely information.
- Communicate clearly with users, providing updates and managing expectations.
- Maintain high levels of customer service and user satisfaction.
- Manage the transfer of and timely resolution of support tickets to external support partner.
- 2nd Line Support
- Investigate and resolve more complex technical issues.
- Support desktop environments including Windows OS, Microsoft 365, and standard business applications.
- Manage user accounts, permissions, and group policies within Active Directory / Entra ID.
- Troubleshoot hardware issues (laptops, desktops, printers, mobile devices).
- Diagnose network connectivity issues (LAN/Wi-Fi/VPN).
- Support collaboration tools such as Microsoft Teams, SharePoint, and OneDrive.
- Liaise with third-party suppliers and escalate issues where required.
- Assist with system builds, configuration, and software deployments.
- Additional Duties
- Support onboarding and offboarding processes (user setup, equipment provisioning, access management, IT inductions).
- Maintain IT documentation, knowledge base articles, and standard operating procedures.
- IT stock management.
- Assist in IT projects and system improvements where required.
- Monitor system alerts and take proactive action where necessary.
- Ensure compliance with IT security policies and data protection standards.
- Occasional visits to our satellite sites to support the teams and support the IT Manager in setting up site office infrastructure.
Requirements
- Experience in a 1st or 2nd line IT support role.
- Strong troubleshooting and problem-solving skills.
- Good working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), Active Directory / Entra ID.
- Understanding of basic networking concepts (DNS, DHCP, TCP/IP).
- Excellent communication and customer service skills.
Additional Information
The IT Support Analyst will be part of a close-knit IT team reporting to the IT Manager. The role is based at the company’s office with options for hybrid working, supporting a collaborative and flexible working culture.
Salary
Competitive salary of up to £35,000 (dependent on experience). Please apply today for more information.
Locations
IT Support Analyst in Essex, Stansted employer: Luxe Recruitment Ltd
Join a well-established and award-winning business in Stansted Mountfitchet as an IT Support Analyst, where you will be part of a dynamic team dedicated to professional development and excellence in the property sector. Enjoy the benefits of hybrid working, competitive salary, bonuses, private medical cover, and a culture that values employee recognition and growth opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Essex, Stansted
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online resources to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or relevant experience, make sure to highlight them during interviews. We love seeing practical examples of how you've tackled IT challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to be part of our award-winning team.
We think you need these skills to ace IT Support Analyst in Essex, Stansted
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in 1st and 2nd line support, and don’t forget to mention your troubleshooting skills and familiarity with Windows and Microsoft 365. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills:As an IT Support Analyst, clear communication is key. In your application, demonstrate your ability to explain technical issues simply and effectively. We’re looking for someone who can keep users informed and satisfied!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at Luxe Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Practice Your Communication Skills
As an IT Support Analyst, clear communication is key. Practice explaining technical concepts in simple terms, as you'll need to help users who may not be tech-savvy. Consider role-playing common support scenarios with a friend to build your confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents where you successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to think on your feet.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to professional development. Be ready to discuss how you align with these values and how you can contribute to their team dynamic. This shows that you're not just looking for a job, but a place where you can grow and make an impact.
