At a Glance
- Tasks: Become a hero by installing and maintaining innovative water systems for happy customers.
- Company: Join a rapidly expanding subscription-based business focused on healthier living.
- Benefits: Competitive salary, monthly incentives, personal van use, and 23 days holiday.
- Other info: Full training provided; must live within SE, SW, SM or CR postcodes.
- Why this job: Make a real difference in people's lives while enjoying great perks and career growth.
- Qualifications: Basic plumbing knowledge, field service experience, and excellent customer service skills.
The predicted salary is between 28000 - 30000 £ per year.
We're looking for a Field Service Engineer in South London (SE, SW, SM & CR postcodes) with plumbing / white goods knowledge to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000's of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided, however you must drive, have at least basic knowledge of plumbing or white goods, experience working in a field service (or similar) role, and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction.
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Stand Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- Candidates will need a winning smile and an engaging personality, as well as:
- Ability to tackle basic plumbing tasks.
- History of being a star in previous field service role.
- Problem-solving skills that make challenges disappear.
- First class communication and people skills!
- Ability to work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
*Please note candidates must live within the SE, SW, SM or CR postcodes to be considered*
Salary, perks & incentives:
- The company offer a competitive basic salary of £28,000 - £30,000 (depending on experience), with an OTE of £34,500 - £37,500 made from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.
StudySmarter Expert Advice🤫
We think this is how you could land Electrical Field Service Engineer Training Provided
✨Get Hands-On at Local Events
Dive into local trade fairs or community workshops where you can meet seasoned professionals. It’s a great way to shake hands, ask questions, and even catch the eye of potential employers while showing off your eagerness to learn!
✨Connect with Industry Apprenticeship Schemes
Look for apprenticeship programmes in your area, as many skilled-trades companies, like those in construction or engineering, seek trainees directly through these channels. This is often a foot-in-the-door opportunity, and they value your willingness to jump in!
✨Use Social Media to Showcase Your Skills
Create a platform on social media where you can share short videos or posts about your projects or any related DIY tasks you’ve tackled. It’s a fun way to demonstrate your passion and can attract the attention of local businesses like Luxe Recruitment Ltd looking for fresh talent.
✨Don’t Overlook Informal Networking
Chatting with friends, family, or acquaintances can sometimes lead to hidden opportunities. Let them know you’re on the hunt for a trainee role in skilled trades, and you might stumble upon a lead you’d never have found elsewhere!
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Some tips for your application 🫡
Show Off Your Skills!:When applying for a trainee position in skilled trades, make sure to highlight any relevant hands-on experience you've got, even if it’s just from school or hobbies. We want to see how you've used tools and techniques related to the trade, so don’t be shy about mentioning those specific skills!
Let Your Passion Shine Through:In your cover letter, share your genuine interest in the skilled trade you're applying for. Talk about why you chose this path and what excites you about working with Luxe Recruitment Ltd. Passion can go a long way, especially as a trainee where you're eager to learn and grow!
Certificates Matter!:If you have any certifications relevant to the skilled trades, like health and safety or specific training courses, definitely include them with your application. They can set you apart and show that you’re committed to your professional development right from the start.
Tidy Up That CV:Keep your CV clear and easy to read. Focus on your education, any hands-on experience, and relevant projects or apprenticeships. Remember to format it nicely and keep it to one page if possible, as we’ll appreciate a concise overview that gets straight to the point!
How to prepare for a job interview at Luxe Recruitment Ltd
✨Get Your Tools Ready
Think about the specific tools or techniques you'll be using in the skilled trades. If you're applying for a trainee role, you might not need to be a master, but showing that you’ve got basic knowledge of the tools and materials relevant to the job will set you apart. Maybe even bring along some photos or examples of your work if you've had any hands-on experience.
✨Know Your Safety Standards
Safety is a big deal in skilled trades, so be prepared to discuss regulations or safety measures specific to your field. They might throw some situational questions at you regarding safety practices, so think about any protocols you’ve learned. Showing you're safety-conscious will make a great impression!
✨Be Ready for Practical Scenarios
During your interview, expect some practical tests or scenario-based questions. Interviewers love to know how you’d solve real-world problems on the job site. Practise explaining your thought process clearly; it demonstrates how you think on your feet—and this is crucial for a trainee role!
✨Show Your Enthusiasm to Learn
As a trainee, showcasing your eagerness to learn is key. Highlight any experience or courses you’ve done related to the trades, even if informal. Talk about why you’re passionate about this line of work—your motivation will come across clearly and convince them you’re the right fit for the team at Luxe Recruitment Ltd.
