At a Glance
- Tasks: Be the hero installing and maintaining game-changing water systems for happy customers.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, monthly incentives, personal use of company van, and 23 days holiday.
- Other info: Full training provided, with progression opportunities as the company grows.
- Why this job: Make a real difference in people's lives while enjoying great perks and career growth.
- Qualifications: Experience in field service or delivery roles, excellent customer service skills, and a valid driver's licence.
The predicted salary is between 29000 - 32000 £ per year.
We are looking for a Field Service Engineer in Chelmsford to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!), but full training will be provided!
- A track record of being as reliable as their products - someone who's as dependable as the sunrise.
- First class communication and people skills!
- Ability to work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
*Please note candidates must live within 20 minutes of Chelmsford to be considered*
Salary, perks & incentives:
The company offers a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
The company also offers/provides:
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
*Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.*
Field Service Engineer in Chelmsford employer: Luxe Recruitment Ltd
Join a rapidly expanding and innovative subscription-based business in Chelmsford as a Field Service Engineer, where you'll be part of a vibrant company culture that prioritises employee satisfaction and growth. With competitive salaries, generous incentives, and comprehensive training provided, this role offers a unique opportunity to make a meaningful impact on customers' lives while enjoying a supportive work environment that encourages progression and rewards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an awesome experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. This will demonstrate that you can handle the unexpected, just like a true Field Service Engineer should.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Don’t forget to follow up if you haven’t heard back after a week!
We think you need these skills to ace Field Service Engineer in Chelmsford
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous field service experience. We want to see how you've tackled challenges and provided excellent customer service in the past. Don't be shy – let us know what makes you a star!
Be Personable:Remember, we’re looking for someone with a winning smile and engaging personality! Use a friendly tone in your application to show us that you can connect with customers. A little warmth goes a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Field Service Engineer. Mention specific skills that align with the job description, like problem-solving and communication skills. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application lands directly in our hands. Plus, it gives you a chance to explore more about our company culture and perks!
How to prepare for a job interview at Luxe Recruitment Ltd
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. Since they emphasise a strong company culture, showing that you align with their values and understand their mission in helping people live healthier lives will make a great impression.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your problem-solving skills and ability to communicate effectively will demonstrate that you're the right fit for the role.
✨Demonstrate Technical Know-How
Even though full training will be provided, it's important to show that you have a basic understanding of plumbing tasks and field service work. Brush up on relevant technical knowledge and be ready to discuss how you've tackled similar challenges in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and progression opportunities. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
