At a Glance
- Tasks: Be the hero ensuring customers enjoy their water systems with installations and maintenance.
- Company: Join a rapidly expanding, innovative subscription-based business in the water systems sector.
- Benefits: Competitive salary, monthly incentives, personal use of company van, and 23 days holiday.
- Other info: Full training provided; must live within 20 minutes of Chelmsford.
- Why this job: Make a real impact on people's lives while enjoying excellent career growth opportunities.
- Qualifications: Experience in field service or delivery roles, strong customer service skills, and problem-solving abilities.
The predicted salary is between 29000 - 32000 £ per year.
We are looking for a Field Service Engineer in Chelmsford to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping 100,000s of people every day to live healthier lives. This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full training will be provided; however, you must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth!
The Role
- Covering your allocated region and assisting others in your team if needed.
- High completion rates for all jobs either installing or repairing systems for customers.
- Carrying out repairs.
- Identifying and fixing issues first time to avoid return visits.
- Provide an awesome customer experience from the first call until leaving their property.
- Installing products in customers' homes.
- Ensure all work is completed to the highest standards, error-free and leaving homes clean & tidy.
- Set up and demonstrate the product for the customer, ensuring they enjoy all the amazing features.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in the systems.
- Record all stock consumption accurately to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
About YOU!
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!), but full training will be provided!
- A track record of being as reliable as their products - someone who's as dependable as the sunrise.
- First class communication and people skills!
- Ability to work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
- Please note candidates must live within 20 minutes of Chelmsford to be considered.
Salary, perks & incentives:
The company offers a competitive basic salary of £29,000 - £32,000 (depending on experience), with a total OTE of £34,500 - £37,500 from multiple monthly incentives & bonuses. This is based on a 37.5 hour working week with regular overtime available should you wish to earn more!
The company also offers/provides:
- Progression opportunities as the company continues to expand.
- Monthly team & individual incentives to boost earnings to a high OTE.
- Trustpilot review incentives & internal rewards.
- Personal use of company van.
- Travel expenses paid by the company.
- Work uniform provided.
- 23 Days Holiday plus Bank Holidays.
To find out more please apply today!
Please note that due to a very high volume of applications we are unable to respond to each individual applicant. If you have not heard back within one week please assume that your application has unfortunately, on this occasion, been unsuccessful.
Field Service Engineer in Basildon employer: Luxe Recruitment Ltd
Join a dynamic and innovative subscription-based business in Chelmsford as a Field Service Engineer, where you'll be part of a supportive work culture that prioritises employee satisfaction and growth. With comprehensive training provided, competitive salary packages, and numerous incentives, this role offers a unique opportunity to make a real difference in the lives of customers while enjoying a fulfilling career path in a rapidly expanding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Basildon
✨Tip Number 1
Get to know the company culture before your interview! Check out their website and social media to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an awesome experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Don’t forget to highlight your problem-solving skills! Think of times when you tackled tricky situations or resolved issues quickly. This will show them you’re the reliable candidate they need for their field service role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining this innovative team. So, don’t wait—get your application in today!
We think you need these skills to ace Field Service Engineer in Basildon
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your engaging personality and winning smile. Don’t be afraid to let your character shine through in your cover letter and CV.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Highlight your relevant experience in field service roles and any customer service skills that make you a perfect fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for the Field Service Engineer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Luxe Recruitment Ltd
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. Since they emphasise a strong company culture, showing that you align with their values and understand what makes them tick will definitely impress them.
✨Show Off Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your ability to create positive customer experiences.
✨Brush Up on Problem-Solving
They’re looking for someone who can tackle challenges head-on. Think of specific instances where you've solved problems in previous roles, especially in field service or similar environments. Be ready to discuss how you approached these situations and what the outcomes were.
✨Prepare for Practical Scenarios
Since the role involves installations and repairs, be prepared for practical questions or scenarios during the interview. They might ask how you would handle a specific installation issue or customer complaint, so think through your approach and be ready to share your thought process.
