Founded in 2010, Luware is a leading SaaS provider specialising in innovative contact centre and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We’re committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We’re growing fast – and we’re hiring!
We’re looking for an organised, proactive, and people-first Office Manager to run our London office as soon as possible.
In this role, you’ll be the heartbeat of our London office- the person who keeps everything running smoothly, makes the space feel professional and welcoming, and takes pride in a well-run environment. From managing daily operations and supplier relationships to health & safety compliance and office events, no two days are the same.
If you’re someone who solves problems before they land in someone else’s inbox, enjoys being the go-to person in a team, and genuinely cares about the environment people work in- this role is for you.
What you’ll be doing
Serve as first point of contact for all office-related queries, issues, and visitors
Maintain office presentation standards- tidiness, professional appearance, and a welcoming atmosphere for staff and guests
Manage office access (alarm, key fobs, door attendance) for staff, visitors, and deliveries
Restock consumables, beverages, and office materials; maintain inventory and stock keeping
Manage office post, mail, and package deliveries
Conduct office walkthroughs with new starters, including fire safety introductions
Identify and manage repair needs; liaise with cleaners, handymen, and building management
Manage all office contractors and suppliers, coordinating repair and maintenance work
Conduct weekly fire alarm testing and maintain the fire alarm logbook
Hold responsibility for office risk assessments (fire, health & safety) and mandatory H&S signage
Serve as local Health & Safety representative and fire warden
Participate in alarm monitoring (respond to office alarms via app, check CCTV, take further action if needed)
Manage the office budget and track spending across categories
Host clients at the office- prepare meeting rooms, provide refreshments, and ensure a great experience
Manage office events end-to-end: order supplies and food, coordinate suppliers, organise on the day, and manage cleanup
Manage relationships with local accommodation providers to maintain company rates
Handle travel and accommodation bookings for the leadership team
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Provide occasional management support- preparing the office for on-site meetings, coordinating logistics for visiting executives, and helping high-stakes days run without a hitch
What we are looking for
Experience in an office management, facilities, or administrative role
A proactive, ownership mindset- you don’t wait to be asked
Strong organisational skills and an eye for detail, with the ability to manage multiple priorities simultaneously
Experience managing supplier and vendor relationships
Knowledge of UK health & safety regulations and compliance, including workplace risk assessments (or a willingness to get up to speed quickly)
Familiarity with facility operations, including liaising with building management and coordinating maintenance
A warm, professional manner with staff and visitors alike
Calm under pressure, adaptable, and good-humoured
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Proficiency in Microsoft 365 (Outlook, Teams, Office suite)
Our offer
A fast-paced, international, and collaborative work environment
A role with real autonomy- you’ll run the office, not just support it
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
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Regular team events and the chance to work from another Luware office for up to a month through our exchange programme
You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture- let the Luware spirit convince you!
Do you feel addressed and are you ready to finally unleash your full potential?
Then upload your CV spontaneously for an initial review- we are just a click away!
We are very looking forward to getting to know you
We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.
