Join to apply for the Cloud Operations Manager (w/m/d) 100% role at Luware
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Join to apply for the Cloud Operations Manager (w/m/d) 100% role at Luware
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Luware continues to grow!Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We\'re committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We are looking for a dynamic and experienced Cloud Operations Manager to lead the delivery, operations and maintenance of our Compliance Recording cloud platform as soon as possible.
This unique role is based at our huge,fresh redesigned Office in London.
Your responsibilities:
- Team Leadership: Lead and mentor a team of 4 operations engineers, fostering a culture of innovation, collaboration, operational rigor and continuous improvement. Develop KPIs measuring the progress and success of the team
- Professional development: Develop and grow the team, set professional development goals, provide coaching and mentorship
- Resource and sprint planning: Collaborate with product management to resource and capacity manage operations and sprint delivery. Translate business requirements into user stories and technical deliverables for the Azure DevOps backlog
- Automation: Champion Infrastructure-as-code (IaC), CI/CD Pipelines and automation first approaches, reducing operational overheads. Identify modernization opportunities to improve testing automation, deployment speed, resiliency, observability and reduce cost
- Cloud Operations: Lead day-to-day operations across a medium-scale Azure environment consisting of >2,500 resources. Ensure the delivery of a high-quality cloud platform and infrastructure services, maintain high availability, security and performance
- Proactive monitoring and actions: Establish proactive monitoring and alerting to maximize system uptime, performance, and cost management
- Responsible for service-levels: Own the cloud infrastructure availability, security, disaster recovery, business continuity and SLA Compliance. Provide regular reports to the executive team
- Incident management: Take the lead in ongoing incidents, managing communications to customers and the executive team. Deliver root cause analysis and drive improvements to prevent recurrence
- Change management: Analyse and review Cloud Operations changes taking responsibility for management approval
- Cost Management: Conduct cost analysis and forecasting to achieve budget adherence. Identify potential cost efficiencies and implement operational improvements to reduce cost
- Security, Compliance & Certifications: Collaborate with security, governance and IT teams to ensure adherence to M365, SOC2 Type II and ISO27001 standards, supporting cloud-related audit requirements, delivering documentation and evidence, while owning elements related to the Compliance Recording platform
- Cross-team collaboration: Build strong working relationships with Customer Success, Product Management, IT, Governance, Security and Architecture teams, working together to deliver process and platform improvements
- Proven experience leading a cloud operations or dev/ops team in a Microsoft Azure environment
- Experience managing cloud, people and operational budgets and providing reporting to executive leadership
- Experience managing monitoring, alerting, observability, and dashboarding platforms (such as Azure Monitor, Grafana, and Azure Log Analytics)
- Experience with incidents, incident management, disaster recovery planning, and business continuity practices
- Experience with CI/CD pipelines (Azure DevOps, or other tools) for infrastructure automation and continuous deployment
- Hands-on experience delivering cloud operations, DevOps or support for Microsoft Azure environments, including experience with: Windows Server, Linux, Web Application Gateways, Front Door, Virtual Machine scale sets, Firewalls, Azure Entra, Virtual Machines, Storage Accounts, Key Vaults, Log Analytics, SQL, Recovery Vaults, Network Resources, Security Resources and other Azure services
- Certified with AZ-104
- Strong communication, documentation and organisation skills
Nice to have:
- The following certifications: AZ-500, AZ-305, AZ-400
- Experience with real-time communication platforms, such as Microsoft Teams, Cisco CUCM, Skype for Business, BT Trading, IPC Unigy, Cloud9 or other SIP-Based technologies
- Experience with compliance recording technologies, such as Verint Financial Compliance, Verint 15, Redbox, ASC or NICE
- Played a key role in accreditation, audits or certifications for cloud platforms such as SOC2 Type II, M365, CSA, ISO27001
- Experience with Azure Dev/Ops and Aha!
Our Offer:
- Challenging, interesting work in a varied field with a high level of personal responsibility
- A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
- Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme
Join a collegial, international environment where a fresh, dynamic, and open culture awaits you. Let yourself be inspired by the unique Luware spirit!
Ready to unleash your full potential? If this speaks to you, don’t hesitate upload your CV spontaneously for an initial review. We’re just a click away!
We can\'t wait to get to know you!
We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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We think this is how you could land Cloud Operations Manager (w/m/d) 100% in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Luware, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Luware
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Luware. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Luware insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Luware that you’re committed to staying ahead in the game.
How to prepare for a job interview at Luware
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Luware to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Luware.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
