Product Owner- Call Center Solution 100% in City of London

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We are committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

As Product Owner, you oversee end-to-end product development to ensure alignment with client needs and expectations. You are accountable for maximizing return on investment (ROI) and delivering measurable business value by continuously monitoring, analyzing, and optimizing product performance.

Your key responsibilities include:

• Defining the product vision, prioritizing and managing the product backlog, and shaping feature sets based on client requirements and strategic objectives.
• Ensuring timely delivery of high-quality, fully functional products, features, and enhancements to market.
• Providing business and domain leadership as Scrum Product Owner, ensuring alignment between strategy and execution.
• Leading requirements engineering activities, including gathering, prioritizing, elaborating, planning, and validating requirements.
• Creating and refining epics, features, user stories, and defect descriptions to support effective delivery.
• Acting as the voice of the customer and primary source of requirements for the Scrum team, providing clarity on product goals and priorities.
• Managing and engaging stakeholders (customers, partners, resellers, and internal teams), incorporating feedback into product evolution.
• Communicating progress, expectations, and outcomes to stakeholders, ensuring alignment and transparency.
• Collaborating with the Scrum team and Product Manager on release, sprint, and resource planning to maximize delivered value and quality.

What we are looking for:

• 3-4 years proven experience as a Product Owner or a Product Leadership role (Mid-Senior) in a SaaS Company, highly preferred within Unified Communications.
• Excellent communication skills across diverse stakeholders, from C-level executives to technical users and agents.
• Collaborative mindset with the ability to facilitate solution design within teams.
• Creative problem-solving and team-oriented approach.
• Broad business acumen with strong industry and market knowledge.
• Strong awareness of market trends and customer needs.
• Analytical, proactive, and forward-thinking mindset.
• High curiosity and creativity combined with structured, analytical thinking.
• Strong product and technology expertise.
• Deep understanding of the value and benefits delivered by products and services to customers.
• Ability to plan, delegate, and oversee work across development teams.
• Ensure execution in line with defined processes and best practices.
• Incorporate cross-functional needs and ideas into product development.
• Strong knowledge and hands-on experience with Scrum and Scrum@ Scale.

Our offer includes a fast-paced, international, and collaborative work environment, a challenging and diverse role with high autonomy, and a motivating and supportive team culture where your ideas matter. You can look forward to excellent opportunities for personal and professional growth, regular team events, and the chance to work from another Luware office for up to a month through our exchange program.

Do you feel inspired and ready to unleash your full potential? If so, upload your CV spontaneously for an initial review. We are excited to get to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.