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- Tasks: Support sales efforts by managing data, subscriptions, and renewals while ensuring customer satisfaction.
- Company: Luware is a leading SaaS provider focused on innovative contact centre solutions since 2010.
- Benefits: Enjoy flexible work arrangements, personal development opportunities, and regular team events.
- Why this job: Join a dynamic team in a vibrant culture that values innovation and your ideas.
- Qualifications: 1-2 years in Sales Operations within IT, strong communication skills, and a customer-centric approach required.
- Other info: Opportunity to work in different Luware offices for up to one month through our exchange programme.
The predicted salary is between 28800 - 48000 £ per year.
Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We are looking for an ambitious and energetic Sales Operations Specialist to join our dynamic sales team in our Headoffice UK/London-City as soon as possible. This is an exciting opportunity for a motivated individual to play a significant role in supporting our sales efforts and enhancing customer satisfaction.
Your responsibilities:
- Manage and update sales data, including customer and prospect information, sales pipeline, and forecasting data.
- Subscription Management: Overseeing the management of customer subscriptions, ensuring accurate billing and compliance.
- Order Processing and Control: Ensuring all sales orders are processed accurately and in compliance with company policies.
- Sales Tools Administration: Managing sales tools and technologies, ensuring they are effectively utilized by the sales team.
- Renewal Handling: Managing the renewal process for existing customers, ensuring timely and efficient renewals to maintain customer retention and satisfaction.
Requirements:
- 1-2 years relevant experience in Sales Operations, within the IT industry is mandatory.
- Strong organizational skills and the ability to manage multiple tasks efficiently while keeping an eye on quality.
- Excellent verbal and written communication skills, including strong phone and email etiquette with a customer-centric approach.
- Ability to build positive relationships with internal and external stakeholders.
- Strong customer service orientation, with a commitment to delivering exceptional support to customers.
- Ability to handle confidential information with discretion and maintain a professional demeanor at all times.
- Ability to work independently and as part of a team, with a proactive and positive attitude.
- Strong technical aptitude and ability to learn new software and technology quickly.
- Proficiency in using Microsoft Office and CRM software (Salesforce), with strong data entry and reporting skills.
Our Offer:
- Challenging, interesting work in a varied field with a high level of personal responsibility.
- A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development.
- Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme.
Join a collegial, international environment where a fresh, dynamic, and open international culture awaits you. Let yourself be inspired by the Luware spirit!
Ready to unleash your full potential? If this speaks to you, don’t hesitate to upload your CV spontaneously for an initial review. We can’t wait to get to know you!
We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding.
Sales Operations Specialist (w/m/d) 100% employer: Luware AG
Contact Detail:
Luware AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Specialist (w/m/d) 100%
✨Tip Number 1
Familiarise yourself with the latest trends in sales operations, especially within the IT industry. Understanding the nuances of SaaS and customer relationship management will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Luware on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your technical skills, particularly with Microsoft Office and Salesforce. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare specific examples of how you've successfully managed sales data or improved processes in previous roles. This will showcase your organisational skills and ability to handle multiple tasks effectively, aligning with the job requirements.
We think you need these skills to ace Sales Operations Specialist (w/m/d) 100%
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales Operations, particularly within the IT industry. Emphasise your organisational skills and any specific achievements that demonstrate your ability to manage sales data and customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Luware's innovative solutions and how your skills align with their needs, especially in managing subscriptions and sales tools.
Highlight Technical Skills: Clearly outline your proficiency in Microsoft Office and CRM software like Salesforce. Provide examples of how you've used these tools in previous roles to enhance sales operations or improve customer satisfaction.
Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, include examples of how you've successfully built relationships with stakeholders or provided exceptional customer service in past positions.
How to prepare for a job interview at Luware AG
✨Know Your Sales Operations Basics
Brush up on your knowledge of sales operations, especially within the IT industry. Be prepared to discuss your previous experience and how it relates to managing sales data, subscription management, and order processing.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational skills, think of examples where you've successfully managed multiple tasks. Highlight your ability to maintain quality while juggling responsibilities, as this will resonate well with the interviewers.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent verbal and written communication skills. You might be asked to role-play a customer interaction, so practice your phone and email etiquette to ensure you come across as professional and customer-centric.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office and CRM software like Salesforce. If possible, mention any specific experiences you've had with these tools, as this will show your technical aptitude and readiness to hit the ground running.
