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- Tasks: Manage customer relationships and ensure their satisfaction with our innovative SaaS solutions.
- Company: Luware is a leading SaaS provider focused on contact center solutions since 2010.
- Benefits: Enjoy flexible work arrangements, personal development opportunities, and regular team events.
- Why this job: Join a dynamic team where your ideas matter and make a real impact on customer success.
- Qualifications: Experience in customer-focused roles is essential; SaaS experience is a plus.
- Other info: This is a maternity cover position for one year, based in our modern London office.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We\’re committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We are looking for an experienced, tech savvy, self-driven person who will ensure an outstanding and smooth support of our customers __within Compliance Engineering.__This unique role is a maternity cover (1 year fixed contract) is based in our modern office in London City.
Your Responsibilities
- Relationship Management: Build and nurture long-term relationships with customers, acting as their primary point of contact for any queries or issues
- Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and feedback to improve our products and services
- Proactive Support: Monitor customer health metrics and proactively address any issues or concerns to prevent churn and ensure customer satisfaction with assistance from engineers in the team
- Upsell and Cross-Sell: Identify opportunities for upselling and cross-selling additional products or services that align with the customer’s needs and objectives
- Customer Feedback: Collect and analyse customer feedback to inform product development and improve customer experience
- Customer Interaction : Server as the main customer escalation and contact point for support issues and product queries
- Assist the team in delivering on customer specific audit controls
- Co-ordinate new customer projects with engineering teams
- Managing new customer orders and customer license reports
Your skills
- Experience in a Customer focused Specialist-Role- mandatory
- Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner (Within a SaaS organization is a great plus)
- Fluent- very good English, other languages a plus
- Strong problem-solving abilities and a proactive approach
- Self-driven, person who takes responsibility
- Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them
- Experience with communications platforms, such as Microsoft Teams is a big plus
- Ability to work independently as well as collaboratively
- Positive attitude and ability to collaborate in a team-oriented environment
Our Offer
- Challenging, interesting work in a varied field with a high level of personal responsibility
- A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
- Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme
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Customer Success Manager (w/m/d) 100% employer: Luware AG
Contact Detail:
Luware AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (w/m/d) 100%
✨Tip Number 1
Familiarize yourself with Luware's products and services, especially their contact center solutions. Understanding the technical aspects and how they benefit customers will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in customer-focused roles, particularly within SaaS organizations. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've proactively addressed customer concerns. This will show that you can take initiative and ensure customer satisfaction.
✨Tip Number 4
If you have experience with Microsoft Teams or similar communication platforms, make sure to mention it. This is a big plus for the role and can set you apart from other candidates.
We think you need these skills to ace Customer Success Manager (w/m/d) 100%
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your experience in customer-focused roles, particularly within SaaS organizations. Include specific examples of how you've built relationships with customers and resolved their issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and values. Explain why you are passionate about customer success and how your proactive approach can benefit Luware.
Highlight Relevant Skills: In your application, make sure to highlight your problem-solving abilities, communication skills, and any experience with platforms like Microsoft Teams. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Luware AG
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in customer-focused roles. Share specific examples of how you've successfully managed relationships and addressed urgent customer needs, especially in a SaaS environment.
✨Demonstrate Proactive Problem-Solving Skills
Prepare to discuss situations where you identified potential issues before they escalated. Emphasize your proactive approach to customer support and how it has positively impacted customer satisfaction.
✨Familiarize Yourself with Luware's Solutions
Research Luware's products and services, particularly their Microsoft-certified solutions. Being knowledgeable about their offerings will allow you to speak confidently about how you can contribute to customer success.
✨Emphasize Team Collaboration
Since the role involves working closely with engineering teams, be ready to discuss your experience in collaborative environments. Highlight instances where teamwork led to successful project outcomes or improved customer experiences.
