At a Glance
- Tasks: Lead and support a high-performing Customer Service team to deliver exceptional experiences.
- Company: Join Lutron, a leader in innovative lighting control and shading solutions.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Other info: Be part of a people-centric, technology-driven organisation with a commitment to continuous improvement.
- Why this job: Make a real impact by enhancing customer satisfaction and driving operational excellence.
- Qualifications: Customer service experience and leadership skills are preferred; bilingual in English and Spanish is a plus.
The predicted salary is between 35000 - 42000 £ per year.
Overview
Lutron is looking for self-driven and team-oriented individuals to join our Customer Service Team at our London, UK office.
As a Customer Service Coordinator, you will lead, support, and develop a high-performing Customer Service team while ensuring the delivery of an exceptional customer experience.
You will be responsible for driving operational excellence, achieving key service metrics, resolving customer escalations, and fostering a culture of accountability, collaboration, and continuous improvement.
Working closely with Sales, Supply Chain, Technical Support, and other cross-functional teams, you will play a critical role in ensuring customer needs are met efficiently and effectively while championing Lutron's values and commitment to excellence
Responsibilities
- Lead the day-to-day activities of the Customer Service team to ensure achievement of key operational and customer service objectives.
- Monitor and drive team performance against established service metrics, including phone, email, and case management targets.
- Provide coaching, mentoring, training, and performance feedback to support employee development and continuous improvement.
- Manage escalated customer inquiries and complex service issues, ensuring timely and professional resolution.
- Collaborate with Sales, Supply Chain, Technical Support, and other internal stakeholders to resolve customer challenges and improve service delivery.
- Promote a customer-first mindset and ensure consistent delivery of a positive customer experience.
- Analyze performance data and trends to identify opportunities for improvement and implement corrective actions where required.
- Drive process improvement initiatives that enhance efficiency, reduce errors, and improve service quality.
- Support knowledge-sharing activities and the adoption of best practices across the team.
- Demonstrate ownership, accountability, and leadership while acting as a role model for Lutron's values and culture.
- Contribute to departmental and organizational projects that support business growth and operational excellence.
- Develop future talent through ongoing coaching, mentoring, and succession planning activities.
Qualifications
- Bachelor's degree preferred.
- Experience in a customer-facing customer service or support role.
- Previous experience leading, mentoring, or coordinating a team preferred.
- Fluent in English and Spanish. (French optional)
- Strong communication, problem-solving, and organizational skills.
- Ability to work effectively in a fast-paced, collaborative environment and manage multiple priorities.
- Proficiency with customer service systems, CRM platforms, and Microsoft Office applications.
- Must be located within a commutable distance of the London office and able to support the required in-office schedule.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth.
Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers.
This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.
Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education.
Make a difference every day in our dynamic, people-centric, technology-driven organization.
For more information, view our website at
Lutron Electronics is an Equal Opportunity – Aff… We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
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Customer Service Coordinator in London employer: Lutron Europe
Lutron-Orluna is an exceptional employer that prioritises employee growth and development, offering competitive compensation and benefits in a dynamic, people-centric environment. As a Sales Account Manager in the North East UK, you will have the opportunity to work with premium lighting solutions while building strong relationships with key stakeholders, all within a company renowned for its commitment to innovation and quality. Join us to make a meaningful impact in the luxury lighting market and advance your career in a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lutron Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lutron Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lutron Europe:Your cover letter is your chance to shine! Tell us why you want to work at Lutron Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lutron Europe!
How to prepare for a job interview at Lutron Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
