At a Glance
- Tasks: Support sales by providing top-notch customer service and managing orders.
- Company: Join Lutron, a leader in innovative lighting solutions with a people-centric culture.
- Benefits: Enjoy competitive pay, great benefits, and opportunities for growth and education.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Make a real difference every day while enhancing customer experiences.
- Qualifications: Strong interpersonal skills and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
Lutron – Orluna is seeking a proactive and customer focused Customer Service Specialist to join our team at our Dunstable office. In this key role, you will support the sales function and act as a central point of contact for our customers, delivering accurate, timely, and professional service throughout the quotation, order management, and aftersales journey. You will play an essential part in ensuring a seamless customer experience by coordinating with internal teams, resolving enquiries efficiently, and maintaining the highest standard of service at every stage.
Responsibilities
- Prepare accurate quotations, pro‑formas, and sales orders using Sage.
- Provide daily administrative and customer service support to Sales Managers.
- Act as a key point of contact for customer enquiries via phone and email.
- Handle technical queries, escalating to specialist teams when necessary.
- Process customer orders efficiently while maintaining a high level of accuracy.
- Manage configurable product options and pricing structures with precision.
- Log and manage customer complaints and product returns in line with internal procedures.
- Maintain accurate records and documentation across customer service systems.
- Identify and support improvements to manual processes and workflows.
- Work collaboratively with customer service, sales, and technical teams to ensure a seamless customer experience.
Qualifications
- Demonstrated proven interpersonal skills with a genuine customer focused approach.
- Excellent attention to detail, particularly when preparing quotations and processing orders.
- Proven analytical and problem‑solving abilities.
- Able to work effectively both independently and within a team environment.
- Comfortable handling manual administrative tasks and processes.
- Confident using IT systems; experience with Sage is an advantage.
- Capable of working at pace while consistently maintaining accuracy.
Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.
Customer Service Specialist in Dunstable employer: Lutron Europe
Lutron – Orluna is an exceptional employer located in Dunstable, offering a dynamic and people-centric work environment where customer service specialists can thrive. With a strong commitment to employee growth, competitive compensation, and a focus on innovative technology, Lutron provides ample opportunities for professional development while ensuring a seamless customer experience. Join us to make a meaningful impact every day in a company that values quality and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Dunstable
✨Tip Number 1
Get to know the company inside out! Research Lutron – Orluna and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll be the voice of the company. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Lutron – Orluna.
We think you need these skills to ace Customer Service Specialist in Dunstable
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your customer-focused approach and any relevant experience with sales support or order management. We want to see how you can bring value to our team!
Show Off Your Attention to Detail:Since accuracy is key in this role, be sure to showcase your attention to detail in your application. Whether it’s through examples of past work or specific achievements, we love seeing candidates who take pride in their work!
Demonstrate Problem-Solving Skills:We’re looking for someone who can handle enquiries and resolve issues efficiently. Use your application to share examples of how you've tackled challenges in previous roles. This will help us see your analytical abilities in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lutron!
How to prepare for a job interview at Lutron Europe
✨Know Your Stuff
Before the interview, make sure you understand Lutron's products and services. Familiarise yourself with their customer service approach and how they handle enquiries. This will show that you're genuinely interested and prepared to contribute to their team.
✨Show Off Your Skills
Be ready to discuss your experience with customer service and any relevant IT systems, especially Sage. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your problem-solving abilities and attention to detail.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and how you would respond. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how the team collaborates to ensure a seamless customer experience. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
