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- Tasks: Support customers with technical queries via phone and email, troubleshooting issues and providing solutions.
- Company: Join Lutron Electronics, a leader in innovative lighting control and shading solutions.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic, people-centric work culture.
- Why this job: Make a real impact by enhancing customer satisfaction and developing your technical expertise.
- Qualifications: Experience in electrical contracting or related fields; degree in Electronics or IT preferred; Spanish proficiency required.
- Other info: Opportunity to travel for special projects and work in a supportive team environment.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Lutron Electronics has an immediate opening for a Senior Technical Application Specialist to join the technical support department at our European HQ in London. One of the keys to Lutron’s success is the principle of taking care of the customer. This role achieves this through the provision of professional and timely support via phone and email, offering solutions and information on both stand-alone and system-level products and is critical in both the retention of existing customers and the development of new customers. Combining both reactive interaction and response to customer enquiries along with troubleshooting and development of proactive solutions – reducing future issues and improving customer satisfaction.
Responsibilities
- Represent Lutron according to our Five Principles, particularly “Take care of the Customer”.
- Provide timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products.
- Troubleshoot and diagnose user issues related to Lutron products and systems.
- Document problems and solutions in a central database, escalating them when necessary.
- Communicate effectively with other departments within the company to meet or exceed customer expectations.
- Develop technical expertise regarding Lutron products, systems, and services.
- Undertake special projects as necessary to meet or exceed the objectives of our technical support team, including travelling to job sites occasionally.
- Answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products.
Qualifications
- Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
- Bachelor’s degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT) or similar would be advantageous.
- In addition to English, proficiency in Spanish language is required.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.
Senior Technical Application Specialist employer: Lutron Electronics
Contact Detail:
Lutron Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Application Specialist
✨Tip Number 1
Familiarise yourself with Lutron's products and services. Understanding their stand-alone and system-level offerings will not only help you answer technical questions but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Since the role involves diagnosing user issues, being able to showcase your problem-solving abilities through examples from previous experiences can set you apart from other candidates.
✨Tip Number 3
Highlight your communication skills. This position requires effective interaction with customers and other departments, so be prepared to discuss how you've successfully communicated complex technical information in the past.
✨Tip Number 4
If you speak Spanish, make sure to emphasise this skill. Proficiency in multiple languages is a valuable asset for this role, especially in a diverse customer environment like Lutron's.
We think you need these skills to ace Senior Technical Application Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical contracting, HVAC installation, or similar fields. Emphasise any technical support roles you've held and showcase your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technical support. Mention your proficiency in Spanish and how it can benefit Lutron's diverse customer base. Relate your experiences to the responsibilities outlined in the job description.
Showcase Technical Expertise: Demonstrate your knowledge of Lutron products and systems in your application. If you have experience troubleshooting similar technologies, be sure to include specific examples that illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Lutron Electronics
✨Understand the Company Culture
Before your interview, take some time to research Lutron Electronics and its core principles. Familiarise yourself with their commitment to customer care and how they operate. This will help you align your answers with their values during the interview.
✨Showcase Your Technical Expertise
Be prepared to discuss your previous experience in electrical contracting or related fields. Highlight specific projects where you successfully troubleshot issues or provided technical support. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Language Proficiency Questions
Since proficiency in Spanish is required, be ready to answer questions in both English and Spanish. Practising common technical terms in Spanish can give you an edge and show your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, ongoing projects, or future developments at Lutron. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
