Sales Account Manager - Hospitality

This London, UK–based role focuses on building, maintaining, and leveraging high-level relationships with hospitality accounts. The position is responsible for targeting customers to create a growing and sustainable Lutron opportunity pipeline, supporting consistent and long-term business within the hospitality sector. A key objective is to identify and implement strategies to expand business within assigned hotel brands and secure a strong share of account mindshare, positioning Lutron as the basis of design for future projects.

Responsibilities

• Achieve annual sales targets.
• Build and leverage high-level relationships with hospitality specifiers and accounts to grow a long-term opportunity pipeline.
• Develop and execute strategies to expand business within assigned hotel brands and position Lutron as the basis of design for future projects.
• Recommend Lutron solutions that drive long-term market success and secure recurring specification.
• Lead account development and growth plans to establish repeatable strategies for winning business.
• Partner with Eastern US Area Leaders to ensure specifiers are trained, contractors are engaged, and project activity is supported.
• Collaborate with end-user and spec teams to expand Lutron’s presence with developers and owners in the hospitality sector.
• Assess and implement plans to upskill HTIs in the region.
• Conduct targeted, high-impact events to drive specifications and strategic project sales.
• Provide customer insights to the business unit to inform new products, tools, and marketing assets for the hospitality market.
• Travel as required (approximately 40–60%).

Qualifications

• Proven experience in B2B sales, account management, or business development—preferably within hospitality, lighting, design, or related technology sectors.
• Demonstrated success managing strategic accounts and driving long-term revenue growth.
• Proven relationship-building skills with experience engaging senior-level stakeholders.
• Ability to develop account strategies, influence decision-makers, and position solutions as preferred or “basis of design”.
• Solid understanding of commercial sales cycles, specification processes, and project-driven environments.
• Excellent communication, presentation, and negotiation skills.
• Self-motivated, highly organized, and comfortable managing multiple priorities across regions.
• Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Willingness and ability to travel 40–60%.
• Holds a full UK driving license.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.