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- Tasks: Engage with customers, develop sales opportunities, and provide product education.
- Company: Join Lutron, a leader in innovative lighting control and shading solutions.
- Benefits: Competitive salary, growth opportunities, and immersive training.
- Why this job: Make a positive impact while building relationships in the luxury residential market.
- Qualifications: Bachelor’s degree and prior inside sales experience required.
- Other info: Dynamic, people-centric environment with a focus on innovation and quality.
The predicted salary is between 28800 - 48000 £ per year.
At Lutron, we put the customer first in all that we do. As part of the Luxury Inside Sales Team, based out of the London office, you will have the opportunity to make a long‑lasting, positive impact on the selling support and relationship management we provide to our customers. You will develop your career through meaningful customer interactions, immersive product training, and relationship building throughout the organization.
This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination.
Lutron residential products for the luxury marketplace create experiences in the home that are beautiful, powerful and make a lasting impression.
Responsibilities- Develop new sales opportunities using outbound cold emails, cold calls and lead follow-ups.
- Communicate with customers to understand their needs and requirements and identify sales opportunities.
- Interact with selected residential dealers via phone, email, and chat as their main sales contact at Lutron.
- Assist in onboarding new accounts, training existing small accounts to utilise proven selling approaches and sales tools in order to grow, qualify incoming project leads, and help answer questions/resolve issues in a timely manner.
- Teach accounts to successfully navigate working with Lutron.
- Build a strong knowledge of our innovative lighting control, lighting and shading products and solutions.
- Gain a strong understanding of market dynamics in the residential custom electronics market space; keeping up to date with product and service information and competitor offers.
- Utilize our systems, such as SFDC and NICE inContact, to manage cases and customer inquiries, maintaining and improving the data quality of prospects on SFDC.
- Research new leads and upsell products and services.
- Bachelor’s degree is required.
- For candidates with less than 5 years of professional work experience, minimum grade of 2.2 is required.
- Prior experience in an inside sales or customer-centric role required.
- Proficiency in Microsoft Word, Excel and PowerPoint and ability to efficiently work in fast-paced environment while navigating multiple systems.
- Excellent communication and relationship-building abilities.
- Technical proficiency with CRM systems (e.g., Salesforce) and customer interaction tools (e.g., NICE inContact).
- Demonstrated ability to think creatively and propose innovative solutions to business challenges.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.
Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
Inside Sales Specialist employer: Lutron Electronics
Contact Detail:
Lutron Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Specialist
✨Tip Number 1
Get to know Lutron's products inside out! Dive into their lighting control and shading solutions. The more you understand what you're selling, the better you'll connect with customers and show them how these products can transform their spaces.
✨Tip Number 2
Practice your communication skills! Whether it's through cold calls or emails, being clear and engaging is key. Try role-playing with a friend or using mock scenarios to build your confidence before reaching out to potential clients.
✨Tip Number 3
Leverage your network! Reach out to existing contacts in the residential luxury market. They might have leads or insights that could help you land that perfect opportunity. Remember, relationships are everything in sales!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Lutron team. Don’t miss out on this chance to make a difference!
We think you need these skills to ace Inside Sales Specialist
Some tips for your application 🫡
Show Your Passion for Sales: When you're writing your application, let your enthusiasm for sales shine through! We want to see how much you love building relationships and helping customers. Share any relevant experiences that highlight your passion for the inside sales role.
Tailor Your Application: Make sure to customise your application for the Inside Sales Specialist position. Use keywords from the job description and relate your skills to what Lutron is looking for. This shows us that you've done your homework and are genuinely interested in the role.
Highlight Your Technical Skills: Since this role involves using CRM systems like Salesforce, be sure to mention your technical proficiency. We want to know how comfortable you are with these tools and how you've used them in past roles to drive sales or improve customer interactions.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Share personal anecdotes that demonstrate your skills and experiences, but ensure they align with the professional standards we uphold at Lutron. And don’t forget to apply through our website!
How to prepare for a job interview at Lutron Electronics
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Lutron's luxury residential products. Familiarise yourself with their features, benefits, and how they stand out in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Art of Relationship Building
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've successfully built relationships. Be ready to discuss how you can apply those skills at Lutron to enhance customer satisfaction and drive sales.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice how you would handle various scenarios, such as onboarding new accounts or resolving customer issues. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Showcase Your Tech Savvy
Since proficiency in CRM systems like Salesforce is crucial, be prepared to discuss your experience with these tools. Highlight any specific achievements or efficiencies you've created using technology in previous roles, as this will illustrate your capability to manage customer inquiries effectively.