Inside Sales Specialist

At Lutron, we put the customer first in all that we do. As part of the Luxury Inside Sales Team, based out of the London office, you will have the opportunity to make a long‑lasting, positive impact on the selling support and relationship management we provide to our customers. You will develop your career through meaningful customer interactions, immersive product training, and relationship building throughout the organization.

This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination.

Lutron residential products for the luxury marketplace create experiences in the home that are beautiful, powerful and make a lasting impression.

• Develop new sales opportunities using outbound cold emails, cold calls and lead follow-ups.
• Communicate with customers to understand their needs and requirements and identify sales opportunities.
• Interact with selected residential dealers via phone, email, and chat as their main sales contact at Lutron.
• Assist in onboarding new accounts, training existing small accounts to utilise proven selling approaches and sales tools in order to grow, qualify incoming project leads, and help answer questions/resolve issues in a timely manner.
• Teach accounts to successfully navigate working with Lutron.
• Build a strong knowledge of our innovative lighting control, lighting and shading products and solutions.
• Gain a strong understanding of market dynamics in the residential custom electronics market space; keeping up to date with product and service information and competitor offers.
• Utilize our systems, such as SFDC and NICE inContact, to manage cases and customer inquiries, maintaining and improving the data quality of prospects on SFDC.
• Research new leads and upsell products and services.

• Bachelor’s degree is required.
• For candidates with less than 5 years of professional work experience, minimum grade of 2.2 is required.
• Prior experience in an inside sales or customer-centric role required.
• Proficiency in Microsoft Word, Excel and PowerPoint and ability to efficiently work in fast-paced environment while navigating multiple systems.
• Excellent communication and relationship-building abilities.
• Technical proficiency with CRM systems (e.g., Salesforce) and customer interaction tools (e.g., NICE inContact).
• Demonstrated ability to think creatively and propose innovative solutions to business challenges.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.

Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.